Hybrid Customer Sales & Service Rep I

Mediacom Communications; Chillicothe (IL); Hybrid; USD 21.000 - 23.000; Vollzeit

Benefits dieser Stelle

Sign-On Bonus

On-the-job training

Company equipment provided

Hybrid schedule

Health, vision, dental insurance

Paid time off

Zusammenfassung

Mediacom Communications is hiring a Customer Sales & Service Representative I in Illinois. The role handles customer calls, billing inquiries, and service issues, with training on-site for the first 90 days. Afterward, a hybrid schedule emerges with part of the week remote.

The job emphasizes strong customer service and sales focus. Initial on-site training ensures familiarity with Mediacom products and processes, followed by a 3 weeks on-site/1 week remote rotation.

Qualifikationen

• High School Diploma or GED required; 2 Year degree preferred.
• 1-2 years prior work experience in customer facing role required.
• Technical support experience preferred; not required.
• Basic knowledge of Microsoft Windows and experience using email programs.
• Previous experience in an inbound call center environment preferred.
• Must be able to multi-task across multiple platforms (speaking, typing, etc.).
• Strong customer service skills including listening, and clear communication.

Aufgaben

• Interact with customers by telephone, as well as e-mail, mail, and fax.
• Answer inquiries and resolve billing, services, and product issues.
• Assess customer needs to present Mediacom products and services.
• Process requests to add or disconnect services per guidelines.
• Exceed or maintain sales, quality, and productivity standards.
• Troubleshoot basic service issues and schedule on-site visits when needed.
• Receive and process customer payments.

Kenntnisse

Customer service

Communication

Multitasking

Typing 30 WPM

Inbound call center experience

Ausbildung

High School Diploma or GED

Associate degree preferred

Tools

Windows OS

Email clients

Jobbeschreibung

Mediacom Communications is hiring a Customer Sales & Service Representative I in Illinois. The role handles customer calls, billing inquiries, and service issues, with training on-site for the first 90 days. Afterward, a hybrid schedule emerges with part of the week remote.

The job emphasizes strong customer service and sales focus. Initial on-site training ensures familiarity with Mediacom products and processes, followed by a 3 weeks on-site/1 week remote rotation.