Hybrid Customer Care Specialist - Growth & Service

icpgroup; Phoenix (AZ); Hybrid; USD 54,443,000 - 63,039,000; Full time

Job summary

ICP Group in Phoenix, AZ is seeking a Customer Care Rep to deliver exceptional service for our Diversified Coatings unit. This hybrid role combines in-office collaboration on Tue–Thu with remote work on Mon and Fri, offering a dynamic environment in a leading coatings manufacturer.

You will enter orders in the Syspro ERP, manage returns, build dealer relationships, and support marketing efforts for the sales team while maintaining accurate data and responsive communication.

Qualifications

• Experience in a customer service role.
• Strong communication skills.
• Experience with entering data and looking up data within an ERP system.

Responsibilities

• Answer all incoming calls with a positive up-beat attitude, providing the best possible customer service to both internal and external customers.
• Accurately enter all received orders and communicate any exceptions to customers.
• Master the Syspro ERP to enter orders, retrieve customer history, stock status and sales order status.
• Process Return Material Authorizations and Credits.
• Maintain account relationships with key decision-makers at dealer accounts.
• Create and assemble marketing materials for Sales Representatives
• Proof/edit documents as assigned.
• Complete other duties as assigned.

Skills

Customer service

Communication

ERP data entry

Tools

Syspro

Job description

ICP Group in Phoenix, AZ is seeking a Customer Care Rep to deliver exceptional service for our Diversified Coatings unit. This hybrid role combines in-office collaboration on Tue–Thu with remote work on Mon and Fri, offering a dynamic environment in a leading coatings manufacturer.

You will enter orders in the Syspro ERP, manage returns, build dealer relationships, and support marketing efforts for the sales team while maintaining accurate data and responsive communication.