Hybrid Credit Operations Analyst

Relay Payments; Atlanta (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Equity

401K match

Unlimited PTO

Medical insurance

Dental insurance

Vision insurance

Development funds

Job summary

Relay Payments seeks a highly organized Credit Support Analyst to join our growing Credit team in Atlanta. This role supports credit operations, portfolio monitoring, customer follow-up, reporting, and process improvements to strengthen risk oversight and reporting capabilities.

The position is in-office 3 days a week in a hybrid setup at Cobb Galleria, offering opportunity to reduce key-person dependency while delivering accurate, high-quality work.

Qualifications

• Bachelor's degree in Finance, Accounting, Business, Economics, or equivalent experience.
• 3+ years in credit operations, commercial credit, or related analytical role.
• Experience reviewing commercial financial statements and business financial information.
• Familiarity with Dun & Bradstreet (D&B), Experian Business, and LexisNexis.
• Fundamental understanding of accounting principles.
• Strong analytical and organizational skills.
• Advanced Excel or Google Sheets experience.
• Ability to manage multiple priorities with attention to detail.
• Comfortable engaging with customers in challenging situations to obtain required information and resolve issues.
• Team player eager to learn in a supporting role.

Responsibilities

• Review and organize new credit applications prior to underwriting.
• Underwrite new and existing credit requests through financial analysis, due diligence, and review of customer credit needs.
• Using both phone and email, ensure prompt follow up with customers regarding application requirements.
• Coordinate application status updates with Sales, Account Management, and Customer Success teams.
• Assist with credit line maintenance and administrative account updates.
• Support collection attempts alongside the Credit team.
• Manage internal credit inquiries and Jira requests.
• Assist customers with documentation requests and account maintenance.
• Document procedures and maintain operational documentation; identify opportunities for process improvements and automation.
• Monitor intraday balances and identify accounts requiring proactive attention.
• Understand risks associated with carriers, brokers, freight cycles, fuel costs, seasonality, insurance, factoring, and transportation payment practices.

Skills

Analytical skills

Attention to detail

Communication skills

Time management

Customer interaction

Education

Bachelor's degree or equivalent

Tools

D&B

Experian Business

LexisNexis

Job description

Relay Payments seeks a highly organized Credit Support Analyst to join our growing Credit team in Atlanta. This role supports credit operations, portfolio monitoring, customer follow-up, reporting, and process improvements to strengthen risk oversight and reporting capabilities.

The position is in-office 3 days a week in a hybrid setup at Cobb Galleria, offering opportunity to reduce key-person dependency while delivering accurate, high-quality work.