Hybrid Client Verification & Fraud Risk Specialist

Charles Schwab; El Paso (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) match

PTO & sabbatical

Parental leave

Tuition reimbursement

Health/dental/vision

Job summary

Charles Schwab in El Paso, TX seeks a CVRC Hotline Specialist to support clients via inbound/outbound calls, emails, and letters. You will verify identities, perform risk-based investigations, and resolve issues in a fast-paced environment while promoting client loyalty.

The role requires strong communication skills, ability to manage high-risk situations, and collaboration across teams. Hybrid work and total rewards are offered.

Qualifications

• Strong customer service skills.
• Handling escalated calls when warranted and resolving client issues quickly in a high-risk environment.
• Preferred experience in client service or operations with brokerage/financial industry.

Responsibilities

• Verify client identity and conduct risk-based investigations.
• Perform fraud detection and ID theft prevention tasks.
• Respond to client inquiries via phone and email with clear, timely guidance.
• Collaborate across teams to support business initiatives and process improvements.
• Escalate high-risk issues and document outcomes for audit trails.

Skills

Strong customer service

Escalated-call handling

Risk-based investigations

Education

College degree or equivalent experience preferred

Job description

Charles Schwab in El Paso, TX seeks a CVRC Hotline Specialist to support clients via inbound/outbound calls, emails, and letters. You will verify identities, perform risk-based investigations, and resolve issues in a fast-paced environment while promoting client loyalty.

The role requires strong communication skills, ability to manage high-risk situations, and collaboration across teams. Hybrid work and total rewards are offered.