Hybrid Client Support Specialist

R.W. Mercer Co.; Arkansas City (KS, AR); Hybrid; USD 55.000 - 80.000; Vollzeit

Zusammenfassung

R.W. Mercer Co. is seeking a Client Support Specialist to serve as the primary liaison for clients, guiding them through products and services and resolving inquiries.

The role emphasizes patient communication, problem-solving, and maintaining strong client relationships. The ideal candidate will handle account-related requests, document interactions in CRM, and collaborate with cross-functional teams to improve service delivery.

Qualifikationen

• Minimum high school diploma; college degree preferred in business or communications.
• Experience in customer service or client support is advantageous.
• Excellent written and verbal communication skills are required.
• Ability to handle multiple requests and maintain professionalism under pressure.

Aufgaben

• Respond to client inquiries via email, phone, live chat, and other channels.
• Provide accurate information on products, services, policies, and accounts.
• Troubleshoot issues and coordinate resolutions within service guidelines.
• Document interactions and resolutions in CRM systems.
• Assist with account setup, service requests, and product navigation.
• Monitor open requests and follow up for timely closure.
• Escalate complex issues to appropriate internal teams.
• Maintain clear, empathetic communication throughout the process.
• Identify recurring concerns and suggest service improvements.
• Collaborate with sales, operations, tech support, and account management.

Kenntnisse

Client relationship management

Customer service

Written and verbal communication

Problem-solving

Time management

Attention to detail

Teamwork

Adaptability

Ausbildung

Associate or Bachelor’s degree in Business Administration or Communications

High school diploma or equivalent

Tools

Salesforce

Zendesk

HubSpot

Jobbeschreibung

R.W. Mercer Co. is seeking a Client Support Specialist to serve as the primary liaison for clients, guiding them through products and services and resolving inquiries.

The role emphasizes patient communication, problem-solving, and maintaining strong client relationships. The ideal candidate will handle account-related requests, document interactions in CRM, and collaborate with cross-functional teams to improve service delivery.