Hybrid Client Services Leader

MFS International Australia Pty Ltd; Boston (MA); Hybrid; USD 56,000 - 81,000; Full time

Benefits offered by this job

15% retirement match

Loan repayment support

Tuition reimbursement

Wellness programs

Generous time off

Medical and dental plans

HSA employer contribution

Commuter benefits

Job summary

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual.

We put people first and demonstrate care and compassion for our community and each other. The Supervisor position supports client service operations, training, audits, and process improvements across mutual fund products and compliance.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4-5+ years of Client Services experience or other equivalent experience
• Strong communications skills, both written and oral.
• Strong leadership skills.
• Demonstrated organizational skills.
• Strong interpersonal skills with the ability to interact with individuals at all levels of the organization.
• May to multi-tasking to address competing initiatives.
• Ability to train, develop, motivate and evaluate staff.

Responsibilities

• Manages the day-to- day operations and tasks for a work group while performing tasks when necessary to ensure deadlines are met.
• Participates in projects relating to mutual fund products, policies and system updates.
• Assists in training through formalized training sessions on customer service trends, product, system and compliance updates.
• Prepares procedures, which outline the customer service requirements for products and operate in a controlled environment and ensuring the most effective way for such procedures to be carried out by the Department.
• Working with the Department manager and other constituents, interprets and applies new reporting rules, regulations and procedures as they impact mutual funds as well as the application of current reporting rules to new investment products entered into by the funds.
• Participates in meetings with System and Risk Analysts to implement updates to the service model and enhancements to system applications as part of the project lifecycle.
• Serves as a resource to managers Supports the audit process by answering questions and providing documentation as needed to either internal or external auditors.
• Coaches and develops employees to achieve department quality and productivity standards.
• Ensures timely communication of pertinent information by conducting regular staff meetings.
• Assists with career development; writes and conducts performance appraisals; recommends rep promotions
• Assumes additional responsibilities as required.

Skills

Leadership

Communication

Organizational skills

Interpersonal skills

Training & coaching

Multi-tasking

Education

Bachelor’s degree or equivalent experience

Job description

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual.

We put people first and demonstrate care and compassion for our community and each other. The Supervisor position supports client service operations, training, audits, and process improvements across mutual fund products and compliance.