Hybrid Casualty Claims Navigator (Segmentation & Triage)

Everest Re Group; New Jersey; Hybrid; USD 77,000 - 105,000; Full time

Job summary

Everest Insurance Company is seeking an early career Claims Professional to join our Casualty Claims team in Warren, NJ. You will investigate newly reported Casualty losses, gather critical facts, and determine claim routing to Fast Track, Mainstream, or Complex teams.

You will work with insureds, brokers, attorneys, and other carriers to obtain information, develop concise narratives, and triage claims based on severity and coverage.

Qualifications

• Bachelor's degree in legal studies, Criminal Justice, PreLaw, Political Science, Business, Finance, or a related field.
• Strong written and verbal communication skills, with the ability to translate complex information into clear and professional claim narratives.
• Analytical, organizational, and investigative strengths with curiosity and persistence in resolving missing or conflicting details.
• Comfort and professionalism on the phone, including confidence making outbound calls to attorneys, carriers, and other stakeholders.
• Ability to interpret information, summarize findings, and draw logical and well supported conclusions.
• Strong time management skills with the ability to prioritize multiple tasks while maintaining attention to detail.
• Interest in pursuing a career in insurance, risk management, legal services, or related fields; ideal for candidates seeking broad exposure and varied work.
• Curiosity and willingness to learn and responsibly use approved AI, automation, and emerging technologies to enhance productivity, effectiveness, and business outcomes.
• Collaborative and team-oriented mindset

Responsibilities

• Investigate newly reported Casualty losses, often with limited initial details, by gathering critical facts and clarifying the narrative.
• Determine whether each claim should be assigned to Fast Track, Mainstream, or Complex teams.
• Work with insureds, brokers, other carriers, and attorneys to obtain timely information and summarize findings.
• Review applicable policies to confirm coverage, limits, and exposures and develop clear claim narratives.
• Triage and route claims based on complexity and potential litigation indicators; monitor updates on severity.

Skills

Strong communication

Analytical thinking

Investigative skills

Time management

Phone etiquette

Summarization ability

Teamwork

Curiosity about AI

Education

Bachelor's degree in related field

Job description

Everest Insurance Company is seeking an early career Claims Professional to join our Casualty Claims team in Warren, NJ. You will investigate newly reported Casualty losses, gather critical facts, and determine claim routing to Fast Track, Mainstream, or Complex teams.

You will work with insureds, brokers, attorneys, and other carriers to obtain information, develop concise narratives, and triage claims based on severity and coverage.