Hybrid Call Center Customer Support Specialist

GT Independence, LLC; Silver Spring, Northern (MD, KY); Hybrid; USD 25,000 - 26,000; Full time

Job summary

GT Independence, LLC is seeking a Customer Service (Call Center) Support Specialist to provide frontline support to self-directed clients and stakeholders. The role is on-site in Silver Spring, MD with a hybrid plan after 90 days and potential full remote work after one year.

You will handle calls, document management, DocuSign workflows, payroll checklists, and ensure audit-ready compliance. A solid year of relevant experience and a HS diploma are required, with an associate degree preferred.

Qualifications

• 1 year of experience relevant to the work performed.
• High School Diploma or GED required; Associate degree preferred.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders.
• Enter information into databases, such as a call log, for effective record keeping.
• Prepare and send documents via DocuSign or email.
• Ensure the proper naming and saving of documents in the document management system.
• Assist customers in returning documents.
• Manage DocuSign accounts and support issues from the operations staff and customers.
• Ensure all compliance standards are met for audit purposes.
• Timesheet reviewing and time tracking.
• Accurately and efficiently complete payroll checklists for assigned agencies.
• Work with your team leader to identify strategies for reducing errors.
• Collaborate with your team to resolve rejected timesheet issues.

Skills

Customer service experience

Education

High School Diploma or GED

Associate degree preferred

Job description

GT Independence, LLC is seeking a Customer Service (Call Center) Support Specialist to provide frontline support to self-directed clients and stakeholders. The role is on-site in Silver Spring, MD with a hybrid plan after 90 days and potential full remote work after one year.

You will handle calls, document management, DocuSign workflows, payroll checklists, and ensure audit-ready compliance. A solid year of relevant experience and a HS diploma are required, with an associate degree preferred.