Hybrid Analytics Data Scientist - Customer Experience

System One, Inc.; Vienna (VA); Hybrid; USD 83,000 - 152,000; Full time

Job summary

System One, Inc. is seeking an Analytics Data Scientist in Vienna, VA (hybrid) to transform complex questions into actionable insights that improve member experiences.

You will apply exploratory data analysis, statistical modeling, NLP, and A/B experimentation to drive measurable impact across digital products and services, collaborating with product, technology, and business teams. This contract role emphasizes delivering dashboards and data-driven recommendations.

Qualifications

• BS in data science, analytics, statistics, economics, or related quantitative field.
• 1–5 years in data science, analytics, BI, or related project work.
• Strong SQL and Python skills; R is a plus.
• Experience with EDA, hypothesis testing, regression, forecasting, segmentation, and NLP.
• Ability to translate analyses into insights and recommendations for stakeholders.
• Comfortable in notebook environments and quick to learn new methods.
• Excellent communication and data storytelling abilities.

Responsibilities

• Analyze member digital behavior using SQL and Python.
• Perform exploratory data analysis to identify patterns in product adoption and customer experience.
• Partner with stakeholders to solve digital experience challenges.
• Develop, automate, and maintain analytical solutions providing actionable insights.
• Apply statistical methods to understand customer behavior and support data-driven decisions.
• Apply text analytics, NLP, and AI-assisted techniques to summarize feedback and surface friction points.
• Analyze app reviews, surveys, VoC sources to research Voice of the Customer and Voice of the Member.
• Translate findings into dashboards, presentations, and data stories for exec audiences.

Skills

SQL

Python

NLP / sentiment analysis

EDA / statistics

Experimentation

Data storytelling

Communication

Education

Bachelor's degree in data science / analytics / statistics / economics

Master’s degree (desired)

Tools

R (beneficial)

Job description

System One, Inc. is seeking an Analytics Data Scientist in Vienna, VA (hybrid) to transform complex questions into actionable insights that improve member experiences.

You will apply exploratory data analysis, statistical modeling, NLP, and A/B experimentation to drive measurable impact across digital products and services, collaborating with product, technology, and business teams. This contract role emphasizes delivering dashboards and data-driven recommendations.