Hy-Chi Clerk

Hy-Vee Inc; Waukee (IA); On-site; USD 17,000 - 23,000; Full time

Job summary

Hy-Vee in the United States is seeking a Hy-Chi Department Clerk. You will fill customer orders, prep and replenish products, and keep the department running smoothly while delivering friendly service that makes customers feel welcome.

Your role includes maintaining product freshness, following sanitation procedures, and supporting daily operations from checkout to kitchen prep. Training will be provided; prior experience is not required, and the environment is fast-paced and team-oriented.

Qualifications

• Customer service orientation and friendly demeanor.
• Ability to follow written and verbal instructions with attention to detail.
• Apply basic math skills including addition, subtraction, counting, and recording.
• Communicate clearly with customers and coworkers and contribute to the team.

Responsibilities

• Deliver outstanding customer service by greeting every customer with a smile and assisting them throughout the store.
• Develop or follow a production list to ensure adequate food supply for the day.
• Prepare, finish, and replenish product and pull items from the cooler/freezer for cooking.
• Monitor freshness and quality standards throughout the shift.
• Check in product, store it properly, and review invoices as needed.
• Operate the department register, handle payments, and make change as applicable.
• Maintain sanitation standards and a clean, safe workspace at all times.
• Remove trash and wash dishes as necessary.
• Order products and supplies and price for customers as needed.
• Answer the phone promptly and provide friendly service, including taking orders.

Skills

Customer service

Attention to detail

Communication

Teamwork

Math basics

Education

High school diploma or equivalent

Job description

Additional Considerations

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

Job Title and Department

Hy-Chi Department Clerk - Department: Hy-Chi • FLSA: Hourly • Revision Date: 07/2026

Role and Why It's Important

At Hy-Vee, our Hy-Chi department offers customers a unique and delicious experience, and our Hy-Chi Department Clerks are at the heart of making it happen. In this role, you'll fill customer orders, prepare and replenish product, keep the department running smoothly, and deliver the kind of friendly service that makes every customer feel welcome. Whether you're taking an order at the counter, pulling product from the cooler, or keeping the workspace clean and organized, your work makes a real difference every shift.

What You'll Do

• Deliver outstanding customer service by greeting every customer with a smile, taking orders at the Hy-Chi counter, and assisting them with their needs throughout the store
• Review orders for the day and ensure an adequate food supply is ready and on hand by developing or following a production list
• Prepare, finish, and replenish product as necessary and pull product from the cooler or freezer to prepare for cooking
• Review the status and appearance of food for freshness and maintain quality standards throughout the shift
• Check in product, put product away, and review invoices as needed
• Run the department register, receive payment, and make change as applicable
• Practice proper sanitation procedures and keep the work area clean, neat, and safe at all times
• Remove trash in a timely manner and wash dishes as necessary
• Order product and supplies and price product for customers as needed
• Answer the phone promptly and provide friendly, helpful service to customers who call, including taking customer orders
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Your Skills

You don't need extensive experience for this role; we'll provide the training you need to succeed. To hit the ground running, you'll need to be able to: Bring commitment to Hy-Vee's mission and a genuine passion for helping customers Follow written and verbal instructions carefully and with attention to detail Apply basic math skills including simple addition, subtraction, counting, and recording Communicate clearly with customers and co-workers and contribute positively to the team Learn and apply proper sanitation, food safety, and department procedures

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Hy-Chi Department Manager; Assistant Hy-Chi Department Manager; Service Managers

Education and Experience

High school diploma or equivalent experience. Up to six months of similar or related experience; we'll provide all the training you need to succeed.

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This is a fast-moving role with significant pressure to meet demands throughout your shift. You'll work in the Hy-Chi department and can expect regular exposure to flour, dust, noise, and temperature extremes, as well as occasional exposure to cleaning chemicals and solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Pre-Employment Screening

Employment is contingent upon the successful completion of a pre employment drug screen.