Hy-Chi Clerk

Hy-Vee; Madison (WI); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Hy-Vee in Madison, WI seeks a Hy-Chi Department Clerk to deliver friendly service, take orders, and manage daily food prep and stock. You will support a fast-paced Hy-Chi department, ensuring cleanliness, safety, and order accuracy while working with a team dedicated to customer satisfaction.

The role emphasizes timely order fulfillment, product quality checks, and adherence to Hy-Vee guidelines. Training is provided, with opportunities to grow in a busy grocery environment.

Qualifications

• Provide friendly, helpful service to customers.
• Follow written and verbal instructions with care and accuracy.
• Apply basic math for transactions and counting.
• Maintain sanitation and department procedures.
• Communicate clearly with team and customers.

Responsibilities

• Greet customers with a smile and take orders at the Hy-Chi counter.
• Develop or follow a production list to ensure adequate food supply.
• Prepare, finish, and replenish products for cooking.
• Ensure freshness and quality of food throughout the shift.
• Check in and store products; review invoices as needed.
• Operate the department register and handle transactions.

Skills

Customer service

Communication

Attention to detail

Math skills

Education

High school diploma or equivalent

Job description

Additional Considerations (if any)

Must be 18+ - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Hy-Chi Department Clerk Department: Hy-Chi FLSA: Hourly Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

At Hy-Vee, our Hy-Chi department offers customers a unique and delicious experience, and our Hy-Chi Department Clerks are at the heart of making it happen. In this role, you'll fill customer orders, prepare and replenish product, keep the department running smoothly, and deliver the kind of friendly service that makes every customer feel welcome. Whether you're taking an order at the counter, pulling product from the cooler, or keeping the workspace clean and organized, your work makes a real difference every shift. If you enjoy a fast-paced food service environment, take pride in quality, and love working with people, we'd love to have you on our team.

What You’ll Do

• Deliver outstanding customer service by greeting every customer with a smile, taking orders at the Hy-Chi counter, and assisting them with their needs throughout the store
• Review orders for the day and ensure an adequate food supply is ready and on hand by developing or following a production list
• Prepare, finish, and replenish product as necessary and pull product from the cooler or freezer to prepare for cooking
• Review the status and appearance of food for freshness and maintain quality standards throughout the shift
• Check in product, put product away, and review invoices as needed
• Run the department register, receive payment, and make change as applicable
• Practice proper sanitation procedures and keep the work area clean, neat, and safe at all times
• Remove trash in a timely manner and wash dishes as necessary
• Order product and supplies and price point for customers as needed
• Answer the phone promptly and provide friendly, helpful service to customers who call, including taking customer orders
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Your Skills

• Bring commitment to Hy-Vee's mission and a genuine passion for helping customers
• Follow written and verbal instructions carefully and with attention to detail
• Apply basic math skills including simple addition, subtraction, counting, and recording
• Communicate clearly with customers and co-workers and contribute positively to the team
• Learn and apply proper sanitation, food safety, and department procedures

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Hy-Chi Department Manager; Assistant Hy-Chi Department Manager; Service Managers

Education and Experience

• High school diploma or equivalent experience
• Up to six months of similar or related experience; we'll provide all the training you need to succeed

Physical Requirements

Frequently stand and walk throughout a shift in sales, food service, or delivery areas.

• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This is a fast-moving role with significant pressure to meet demands throughout your shift. You'll work in the Hy-Chi department and can expect regular exposure to flour, dust, noise, and temperature extremes, as well as occasional exposure to cleaning chemicals and solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Employment is contingent upon the successful completion of a pre employment drug screen.