HVAC Support Representative

Trane Italia; Carrollton (TX); On-site; USD 67,000 - 96,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Fertility & adoption support

Vacation days & leave

401K match & education support

Job summary

Trane Technologies plc in Carrollton, TX is seeking a technically oriented professional to join our LiquidStack Global Services team, delivering frontline post-sales support for data center cooling solutions.

You will troubleshoot hardware, review BoM and drawings, coordinate on-site repairs, and collaborate with engineering and manufacturing to meet contractual commitments while upholding our safety and quality standards.

Qualifications

• Higher education diploma, technical school degree, or equivalent military training.
• BSc in Engineering or Industrial Design is a plus.
• Experience in mechanical, thermal, industrial, or manufacturing industries.
• Experience in customer service or support roles.
• Data Center or IT infrastructure experience desirable.
• Thermal system design or HVAC/R preferred.
• Knowledge of 3D/2D modeling tools like SolidWorks or AutoCAD desirable.
• Strong planning, organizational, and problem-solving abilities.
• Able to prioritize tasks and meet deadlines.
• Global collaboration experience and strong communication skills.
• Fluent English; multilingual a plus; proficient MS Word/Excel/PowerPoint.

Responsibilities

• Front line support for LiquidStack customers and the Global Services team.
• Post-sales support and technical product questions for all customers and partners.
• Coordinate on-site repairs with regional leaders.
• Collaborate with quality, supply chain, and manufacturing for parts and warranty fulfillment.
• Use BoM, 3D/2D drawings, schematics; document issues in CRM.
• Communicate with engineering and product management as required.
• Uphold LiquidStack’s codes of conduct and health and safety standards.

Skills

Engineering background

Mechanical/thermal industry experience

Customer service experience

Modeling tools (SolidWorks/AutoCAD)

Attention to detail

Planning/organizational skills

Independent, hands-on

Excellent communication

MS Office proficiency

Education

Higher education diploma / technical school

BSc in Engineering or Industrial Design a plus

Tools

SolidWorks/AutoCAD modeling

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it’s our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane®andThermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

On-Site (5 days)

What’s in it for you:

Reporting to the Director of Global Services of LiquidStack, this role will provide front line support for customers, Field Service Technicians, and Service Partners. The primary role is to provide technical support for post-sales customer queries and provide the appropriate level of support based on contractual obligations. This will include providing warranty support and service coverage for customer entitlements. Working in LiquidStack’s production facility, this individual will have access to the production line, training center, and engineers to support these efforts. This individual will learn about a variety of new technologies, which will shape the data center industry for decades to come. We are looking for a driven individual who is passionate about this profession and wants to be a team member of the world’s global leaders in liquid cooling for data centers, edge, and high-performance computing.

What you will do:
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Front line support for LiquidStack customers and the Global Services team.
• Provides post-sales support and assists with technical product questions for all customers, Field Service Technicians, and Service Partner network.
• Contacts regional leaders to support and coordinate on-site repairs.
• Collaborates with quality, supply chain, and manufacturing to support spare part purchases and warranty fulfillment.
• Uses BoM (Bill of Material), 3D and 2D drawings, schematics and other documentation to troubleshoot customer issues and document in CRM (Customer Relationship Management) system.
• Communicates with the engineering and product management team as required.
• Acts in a manner consistent with LiquidStack’s core values and according to LiquidStack’s Code of Business Conduct and Ethical Behavior.
• Complies with standards and procedures of LiquidStack’s health and safety manual and Occupational Health and Safety regulations.

What you will bring:

SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES

• Higher education diploma, technical school degree, or equivalent military training. BSc in Engineering, Industrial Design is a plus.
• Experience in the mechanical, thermal, industrial, or manufacturing industry.
• Experience in customer service or satisfaction role, such as call center or support.
• Data Center, mission critical, IT Infrastructure, or process cooling/heating experience is desirable.
• Thermal system design or HVAC/R experience is preferred.
• Working knowledge of SolidWorks, AutoCAD, 3D or 2D modeling and/or other solid modeling is desirable.
• Attention to detail with the ability to see the bigger picture.
• Must have strong planning, organizational, analytical, and problem-solving skills.
• Able to prioritize competing tasks and keeping to critical deadlines.
• Self-starter that can be hands-on and able to work independently.
• Multicultural approach, comfortable working with diverse cultures and mind-sets.
• Appreciation to work in a global organization with teammates in different time zones/regions.
• Excellent communication (verbal & written).
• Fluent in English; multi-lingual a plus.
• Strong knowledge in MS Word, Excel, and PowerPoint.

Annual Base Salary Range or Hourly Base Pay Range:

$67,000.00 - $95,829.99

Compensation Type:

Salary

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.