HVAC Specialist (Water Source Heat Pumps/Geothermal)

BOSC; Chicago Heights (IL); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Health savings accounts (HSA)

401(K) retirement plan with employer 1

Wellness programs

Life insurance

Long term disability insurance

Paid time off

Parental leave

Job summary

Bosch Thermotechnology Corp. in the United States seeks an HVAC Specialist to support water-source heat pumps, geothermal, and related systems. You’ll troubleshoot via phone and email, assist contractors and homeowners, and contribute to product documentation and training materials.

Occasional on-site travel domestically and internationally may be required. The role combines office work with at-home flexibility, with a base salary of $65,000–$80,000 plus comprehensive benefits.

Qualifications

• 3+ years of hands-on experience in HVAC technical support or a related role.
• Strong understanding of HVAC systems including Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal.
• Technical knowledge of system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, compressors.

Responsibilities

• Provide troubleshooting and applications support via phone and email to external customers and internal teams on HVAC systems and components.
• Collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to resolve technical issues and support continuous improvement initiatives.
• Assist with new product introductions by reviewing technical materials for accuracy and developing departmental documentation and training resources, including technical videos.
• Represent the company in complaint resolution and technical investigations, providing detailed root cause analysis feedback.
• Maintain detailed electronic records of customer interactions and manage departmental email communications.
• Perform on-site field troubleshooting as needed, including travel domestically and internationally for training or service support.

Skills

HVAC troubleshooting

Water Source Heat Pumps

Geothermal systems

Customer support

Microsoft Office

Excel

Education

High School diploma or equivalent

NATE certification (optional)

EPA certification (optional)

Tools

MAS500

SM+

Job description

HVAC Specialist (Water Source Heat Pumps/Geothermal)

• Full-time
• Legal Entity: Bosch Thermotechnology Corp.

We Are Bosch.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.
Let’s grow together, enjoy more, and inspire each other.Work #LikeABosch

• Reinvent yourself: At Bosch, you will evolve.
• Discover new directions: At Bosch, you will find your place.
• Celebrate success: At Bosch, we celebrate you.
• Shape tomorrow: At Bosch, you change lives.

We are seeking a knowledgeable and customer-focused HVAC Specialist to provide expert phone and email-based troubleshooting and applications assistance for residential and commercial water-source heat pump, geothermal, air-conditioning, and heat pump systems. You will support contractors, dealers, engineers, architects, and homeowners by delivering timely, accurate technical solutions and guidance.

Key Responsibilities:

• Provide troubleshooting and applications support via phone and email to external customers and internal teams (Customer Service, Sales) on a variety of HVAC systems and components.
• Collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to resolve technical issues and support continuous improvement initiatives.
• Assist with new product introductions by reviewing technical materials for accuracy and developing departmental documentation and training resources, including technical videos.
• Represent the company in complaint resolution and technical investigations, providing detailed root cause analysis feedback.
• Maintain detailed electronic records of customer interactions and manage departmental email communications.
• Perform on-site field troubleshooting as needed, including occasional travel domestically and internationally for training or service support.
• Support peers by sharing expertise and assisting with their technical development.
• Maintain flexibility to provide after-hours support during critical rollouts or escalations as required.
• Work from either the office or home using company systems as directed by your supervisor.

• 3+ years of hands-on experience in HVAC technical support or a related role, with proficiency in multiple technical competencies.
• Strong understanding of HVAC systems including Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal, in residential and commercial environments.
• High School diploma or equivalent required; relevant certifications such as NATE, EPA certification is a plus.
• Technical knowledge of system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, compressors.
• Excellent problem-solving skills, initiative, and a strong customer-oriented approach.
• Exceptional communication and phone skills with the ability to work independently and collaboratively.
• Strong organizational skills, attention to detail, and a proactive mindset to meet individual and team goals.
• Computer proficiency including Microsoft Office Suite (Word, Excel, Access, Outlook); experience with MAS500 or SM+ is a plus. Typing skills are advantageous.
• Primarily office and computer-based work with flexibility to work from home, unless fully remote.
• Occasional on-site visits and air travel inside and outside the USA as required.
• A REAL ID or passport is required for travel.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

Additional Information

The U.S. base salary range for this full-time position is between the range of $65,000 - $80,000, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc. This range does not include annual bonus percentage nor any other monetary considerations for the total compensation package. Your Recruiter can share more details about the specific salary range for this position during the interview process.
In addition to your base salary, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with an attractive employer match; wellness programs; life insurance; long term disability insurance; paid time off; parental leave. Pay ranges included in the postings, when included, generally reflect base salary; certain positions may include bonus, or additional benefits.

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

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