HVAC Service Technician III

2240 Service Experts Heating & AC LLC; West Chester (Chester County); Sur place; USD 52 000 - 74 000; Plein temps

Avantages offerts par ce poste

Top Pay for Top Performers

Generous PTO – 24 paid days in first 1

Company-sponsored Medical, Dental, and

401(k) Retirement Savings Plan with?

Company-provided smart phone and tool

Training Academy

Life Insurance and disability options

Résumé du poste

Service Experts Heating & AC LLC is seeking an experienced HVAC technician to perform diagnostics and service on residential and light commercial equipment. You will work under minimal supervision, communicate with customers, and promote company services while maintaining high customer satisfaction.

Responsibilities include diagnosing heating, cooling, ventilation systems, performing routine maintenance, handling parts, and coordinating with dispatch to ensure accurate status updates.

Qualifications

• High school diploma or GED with HVAC training and 4+ years' experience.
• EPA and safety certifications required.
• Proficient at reading wiring diagrams and troubleshooting electrical/refrigerant/duct systems.
• Strong communication, time-management and customer-service skills.

Responsabilités

• Performs residential and light commercial service and maintenance calls under minimal supervision.
• Analyzes, diagnoses, and resolves customer problems in a courteous, timely manner.
• Diagnostics and service on heating, air conditioning, ventilation and refrigeration equipment.
• Inspects equipment and performs diagnostics to prevent breakdowns or callbacks.
• Completes routine maintenance and equipment cleaning as needed.
• Delivers and removes parts required to complete service work.
• Records information on a handheld device and completes paperwork accurately.
• Communicates with dispatch to provide status updates.
• Promotes products and services and reports replacement leads.
• Ensures company property, vehicles, and tools are properly maintained.
• Represents the company professionally and adheres to procedures; restocks vehicle stock as needed.
• Maintains regular, reliable attendance.

Formation

High school diploma or GED with additional training and 4+ years' experience in HVAC with technical training certification required

Outils

EPA certifications

Safety certifications

Reading wiring diagrams

Electrical troubleshooting

Description du poste

Welcome!

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Location Address : 319 Westtown Rd A, West Chester, PA 19382

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Generous PTO provided 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 29 paid days off after your 2nd year of employment
• Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
• Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone , tablet , uniform plan , and tool replacement program
• We'll make you better at what you do with our internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Key Responsibilities:

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance

Desired Skills and Qualifications:

• High school diploma or GED with additional training and 4+ years' experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
• Proficient and able to install a basic duct fitting
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid driver's l