HVAC Service Technician II

Service Experts LLC; Columbia, Northern (MD, KY); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

Top Pay and Incentives

PTO 24 days + holidays

29 paid days off after 2nd year

Career growth opportunities across the

Medical, Dental, Vision Insurance

Company phone/tablet/uniform

Training Academy

401(k) with company matching

Life Insurance

Disability insurance

Supplemental benefits

Job summary

Service Experts Company in Columbia, MD is seeking an HVAC service technician to perform residential and light commercial service calls under general supervision. You will diagnose, repair, and maintain heating, cooling, ventilation, and related equipment, while ensuring complete customer satisfaction.

The role requires a high school diploma or GED plus HVAC training and 2+ years of experience. Annual compensation includes a base range with incentive opportunities; the company offers extensive

Qualifications

• High school diploma or GED with HVAC training and 2+ years’ experience.
• EPA and safety certifications required.
• Must possess all valid licensing or certification as required by laws for the work area.

Responsibilities

• Perform residential and/or light commercial service and maintenance calls.
• Analyze and resolve customer problems in a courteous, timely, accurate manner.
• Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
• Conduct routine maintenance and equipment cleaning.
• Deliver and remove parts and equipment needed for service work.
• Maintain accurate records and collect payments.
• Ensure excellent customer service and high customer satisfaction.

Skills

HVAC troubleshooting

Customer service

Diagnosing mechanical issues

Reading wiring diagrams

Safety consciousness

Valid driver's license

Education

High school diploma or GED

Job description

Welcome! Under general supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer.Works under the direction of the Field Supervisor or General Manager.

Location Address: 9375 Gerwig Ln J, Columbia, MD 21046 Service Experts Company

Perks and Benefits for YOU

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Generous PTO provided 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 29 paid days off after your 2nd year of employment
• Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
• Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone, tablet, uniform plan, and tool replacement program
• We’ll make you better at what you do with our internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Key Responsibilities

• Works under general supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance

Desired Skills and Qualifications

• High school diploma or GED with additional training and 2+ years’ experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
• Proficient and able to install a basic duct fitting
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

Annual Compensation Range: $52,200.00 - $66,500.00 + Incentive Opportunities

Minimum Experience: 2+ years

Years Minimum Education: High School Diploma/GED

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]

Company Home Hello, Future Experts! Welcome to our employment portal, the ultimate destination for reviewing our current job listings and submitting your applications online. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Headquartered in Richardson, TX, Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses. A strong focus on the customer experience has persisted throughout Service Experts’ history. Even today, Service Experts continues its strong focus on growth. Our goal is to be the best and biggest in the markets we serve. But one thing has always, and will always, define Service Experts: our unwavering commitment to our customers. Looking for the best when it comes to keeping your home safe, comfortable, and highly efficient? There’s an Expert for that.