HVAC Service Technician II

2240 Service Experts Heating & AC LLC; City of Rochester (NY); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Top pay & bonus

Generous PTO

Career growth opportunities

Medical, Dental, Vision

Company devices & tools

Training Academy

401(k) with company match

Life Insurance

Disability insurance

Job summary

Service Experts Heating & AC LLC in Rochester, NY is seeking an experienced HVAC technician to diagnose, service and maintain residential and light commercial systems. You will communicate with customers, promote services and work under supervision to ensure satisfaction and timely problem resolution.

The role requires HVAC training, 2+ years of experience, EPA certification, and strong mechanical/electrical aptitude.

Qualifications

• High school diploma or GED with HVAC training and 2+ years of experience.
• Must possess applicable licensing or certifications for the work area.
• EPA and safety certifications required.
• Proficient at servicing heating, cooling, ventilation and related equipment.
• Strong reading of wiring diagrams and mechanical aptitude.
• Excellent communication and time-management skills.

Responsibilities

• Perform residential and light commercial service and maintenance calls.
• Diagnose and resolve customer problems in a courteous, timely manner.
• Serve HVAC equipment and accessories, including diagnostics for potential issues.
• Inspect equipment and identify problems to prevent breakdowns or callbacks.
• Complete routine maintenance and equipment cleaning as needed.
• Deliver and remove parts/equipment; record information on a handheld device.
• Communicate with dispatch to provide status reports.
• Promote products and services and relay replacement leads to Sales.
• Ensure company property, vehicles and tools are properly maintained.
• Represent the company professionally and ethically; follow procedures.
• Maintain stocked vehicles and reorder parts as needed; attend to duties as assigned.
• Maintain regular, reliable attendance.

Skills

HVAC service

Electrical troubleshooting

Reading wiring diagrams

Mechanical aptitude

Customer communication

Education

High school diploma or GED

HVAC technical training

EPA certification

Tools

Diagnostic tools

HVAC tools

Job description

Welcome!

Under general supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Location Address : 1260 Scottsville Rd Ste. 102, Rochester, NY 14624

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become a EXPERT!

Service Experts Company Perks and Benefits for YOU

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Generous PTO provided 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 29 paid days off after your 2nd year of employment
• Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
• Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone , tablet , uniform plan , and tool replacement program
• We'll make you better at what you do with our internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Key Responsibilities:

• Works under general supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance

Desired Skills and Qualifications:

• High school diploma or GED with additional training and 2+ years' experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
• Proficient and able to install a basic duct fitting
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid dr