HVAC Service Technician

Tech9; Wilmington (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Dental Vision

Holiday Pay

Vacation Pay

Life Insurance

Job summary

Tech9 is seeking experienced HVAC Service Technicians to join our Wilmington, NC team. If you have 2+ years of HVAC service experience and EPA certification, you’ll appreciate our structured shift schedules with no on-call work, offering better work-life balance.

We provide year-round work, overtime opportunities, fully stocked service trucks, and a Tool Purchase Account. Tech9 promotes from within and offers hands-on training for career growth.

Qualifications

• 2+ years of HVAC service experience
• EPA certification (CFC)
• Valid driver’s license and insurable driving record
• High School diploma or equivalent
• Strong troubleshooting and communication skills

Responsibilities

• Replace thermostats, wiring, and controls.
• Test electrical circuits for continuity using test equipment.
• Repair or replace defective HVAC equipment and components.
• Install and test thermostats and controls.
• Inspect systems for compliance with plans and specs.
• Coordinate with dispatcher and customers to ensure timely visits.

Skills

HVAC service

EPA certification

Customer communication

Troubleshooting

Education

High School Diploma

Tools

Electrical test equipment

Job description

We’re looking for experienced HVAC Service Technicians to join our team and keep our clients comfortable year-round. If you have 2+ years of HVAC service experience and EPA/CFC certification, you’ll appreciate our structured shift schedules with no on-call work, allowing you to get off at a reasonable time and maintain a solid work-life balance. We offer steady, year-round work, competitive pay with overtime opportunities, fully stocked service trucks, and a Tool Purchase Account. We strongly believe in career growth—all of our supervisors and managers are promoted from within—and provide hands‑on training to help you advance. Benefits include Medical, Dental & Vision after 90 days, Holiday & Vacation pay, and a $20k company‑provided Life Insurance policy.

Summary

The Service Technician reports to the Service Manager and works collaboratively with other CCA employees in leading the Company toward its long-term vision of being the premier heating and air conditioning services provider. An employee in this class performs the full range of duties associated with installation, maintenance, and repair of ventilation, air conditioning and environmental control systems. The Service Technician receives work orders indicating the nature of the work to be done. They are expected to determine the materials, tools, and repair procedures needed. Limited supervision is given to this employee.

Essential Job Functions

• Replace faulty thermostats, wiring, and controls.
• Test electrical circuits or components for continuity, using electrical test equipment.
• Reassemble and test equipment after repairs.
• Repair or replace defective equipment, components or wiring.
• Lay out and connect electrical wiring between controls and equipment according to wiring diagrams, using electrician’s hand tools.
• Inspect and test systems to verify system compliance with plans and specifications or to detect and locate malfunctions.
• Adjust system controls to setting recommended by manufacturer to balance system.
• Install auxiliary components to heating‑cooling equipment, such as valves, air ducts and dampers.
• Perform general or preventive maintenance procedures such as cleaning or vacuuming equipment.
• Install and test automatic, programmable or wireless thermostats to minimize energy usage.
• Arrive at jobsite at scheduled time and location as dispatched
• Relocate from one jobsite to another jobsite as dispatched during the workday
• Report to dispatcher when arriving and leaving jobsite
• Follow instructions from supervisor and/or dispatcher and carry out in timely manner
• Report problems with equipment to Service Dispatcher to expedite parts delivery
• Communicate with customers and collect C.O.D. on maintenance visits as directed
• Ability to work staggered schedule if required
• Maintain professional appearance and attitude at all times
• Complete all service‑related forms properly
• Provide all customers with new / renewal maintenance agreement program information
• Inform and educate customers about residential planned maintenance agreements
• Inform and educate customers on additional products or services available through company
• Inform customer of replacement options following company guidelines
• Develop basic knowledge of electrical refrigeration principles, service tool and testing devices
• Develop skills to perform planned maintenance on residential systems utilizing maintenance
• Offer maintenance and accessories on each call
• Build average ticket by completing complete system diagnostic

Overall Requirements

• Valid driver’s license
• Insurable driving record
• Minimum of a High School diploma
• At least 2 years of overall professional experience as a Service Technician or similar role within a HVAC related field
• Work from 40’ extension ladder and 6’ step ladder
• Ability to operate power and hand tools safely
• Participate in in‑house training programs
• Ability to follow written and verbal directions as given
• Must have good communication and presentation skills
• EPA certification
• Demonstrate mechanical aptitude
• Must have clear and analytical approach to problem solving, and strong decision‑making abilities