HVAC Service Technician

Sierra Air; Reno (NV); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

80% of Medical/Dental/Vision premiums

Optional long term disability

Employee Tool Program

401(k) with company match up to 4%

Job summary

Sierra Air is seeking an on-site Service Technician to diagnose and repair residential HVAC equipment in customers’ homes. Travel to job sites is required, with a focus on first-time-right service and clear communication with customers and the office.

Responsibilities include maintaining tools and vehicle, completing paperwork, and following up on service tickets. Eligible for a comprehensive benefits package and retirement plan after probation.

Qualifications

• NATE certification required within 1 year of hire.
• OSHA 10 or OSHA 30 required.
• Minimum 3 years HVAC experience.
• Professional communication with customers and staff.
• Must have valid driver’s license and good driving record.
• Must pass drug test and background check.

Responsibilities

• Diagnose, repair and maintain residential HVAC equipment on-site.
• Keep work area and vehicle organized and clean.
• Attend training to maintain field expertise.
• Coordinate with dispatcher for scheduling and updates.
• Fill out service tickets and collect payments when required.
• Recommend equipment, service agreements, and duct cleaning when appropriate.

Skills

NATE certified

OSHA 10/30

3 years HVAC experience

Professional communication

Valid driver's license

Tools and equipment

Job description

Service Technicians report to the Service Manager and are responsible for traveling to Customers’ homes, diagnosing and repairing all types of HVAC equipment, completing required paperwork, and collecting for the completed job. The Service Technician is also responsible for maintaining communication with the office staff in order to foster a cohesive service operation.

Daily Job Tasks:

• Diagnose, repair and maintain all types of residential equipment properly the first time at a customer's location
• Be neat and clean at all times; keep the work vehicle and equipment the same
• Attend all training classes and seminars to maintain expertise in the field
• Take direction regarding scheduling from dispatcher
• Keep the Dispatcher informed at all times of the progress throughout the day
• Fill out service tickets for maintenance and service work while on the job
• Collect payment for services rendered when required
• Follow through on job problems and communicate issues with Service Dispatcher
• Keep abreast of all company sales promotions and pricing
• Turn in all paperwork to office making sure it is filled out completely and accurately in the field
• Responsible for having all minimum required stock on truck at all times
• Recommend/sell equipment, service agreements, duct cleanings and accessories when it is requested by the customer or is in the best interest of the customer to do so
• Other tasks as requested by management

Requirements

• NATE certified (required within 1 year of date of hire)
• OSHA 10 or OSHA 30
• 3 years of HVAC Experience

Required Qualifications:

• Ability to represent Sierra Air Inc. in a professional manner with customers, vendors, staff and the general public
• Work well under pressure
• Must have valid drivers’ license and a good driving record
• Must have all required tools
• Good communicator – works well with different customers and office personality styles.
• Ability to handle difficult customer/diagnostic issues
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
• Must be able to pass a drug test and background check

Benefits offered the 1st of the month, 30 days after hire.

• 80% of Medical/dental/vision premiums paid by company for the employee
• Optional long term disability
• Employee Tool Program

Benefits offered after 90 days

• 401(k) retirement plan - Company will match up to 4%

Working Conditions:

Work will be performed in both indoor and outdoor settings, in various weather conditions. Lifting up to 70lbs required. Must be able to work in attics, crawl spaces, on rooftops, ladders, and from other heights.

Schedule:

Monday – Friday, some weekends, and as a part of an on-call rotation

Pay Range

$60,000 - $100,000 USD

About Sierra Air:

Sierra Air has installed over 30,000 heating and cooling systems in this area since 1986. We’ve earned a great reputation for providing our customers with friendly, reliable service and practical solutions that result in year-round comfort and savings. Honesty, integrity, and excellent customer service is our constant goal and top priority.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Sierra Air’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.