HVAC Service Technician

Gallo Mechanical; Charlotte (NC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Training and career progression

Company-paid medical insurance, dental

Vision coverage

401(k) with 5% match

PTO and wellness resources

Team Incentive Program (TIP)

Job summary

Gallo Mechanical Services (GMS) is seeking HVAC Service Technicians to join our high performing team in Charlotte, NC. You will provide service, installation, and preventive maintenance for a diverse commercial base, including startup and retrofit projects.

Responsibilities include on-site testing, diagnosing and repairing equipment, coordinating with customers, and promoting system enhancements. This role requires physical work, safety focus, and EPA certification.

Qualifications

• High School Diploma or equivalent.
• 2+ years of HVAC service experience or equivalent education/experience.
• Proficiency with handheld computers (smartphone/iPad).
• Ability to work in diverse conditions including mechanical rooms and exposure to high voltage.
• Physically demanding role: lifting up to 50+ pounds and climbing ladders.
• EPA Certification required.
• Troubleshoot and repair HVAC equipment preferred.

Responsibilities

• Serve as direct customer contact, diagnose and repair equipment on site.
• Perform end-to-end testing, commissioning, and servicing on HVAC projects.
• Coordinate with team leader and customers to plan on-site work.
• Use blueprints/engineering specs to diagnose units and propose upgrades.
• Maintain high levels of customer satisfaction.
• Keep customers informed of service progress and recommendations.
• Promote add-on work.
• Enforce safety and manage assets responsibly.
• Be flexible for overtime and overnight stays when needed.

Skills

Team player

Problem solving

Safety conscious

Education

High School Diploma or equivalent

Tools

Handheld computers

Job description

Gallo Mechanical Services (GMS) is looking for HVAC Service Technicians to join our high performing team. At GMS, we pride ourselves in providing top-notch service for our customers and are seeking strong team players who share this same passion for exceeding customer expectations.

As an HVAC Service Technician, you will be responsible for providing service, installation, and maintenance to customers in a defined market with a diverse commercial base in the above focus areas. This role involves installing, commissioning, troubleshooting, repairing, and starting up HVAC systems in commercial environments, from new facility set ups to existing facility retro fits. The HVAC Service Technician performs scheduled and unscheduled preventative maintenance, inspections, site surveys, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers.

RESPONSIBILITES:

• Represents the Company by serving as the direct customer contact and is responsible for servicing products and equipment on assigned projects, ensuring customer satisfaction by identifying, analyzing, diagnosing and repairing equipment and systems at customer's location.
• Responsible for end-to-end testing, maintenance, starting up, commissioning, and servicing on assigned HVAC projects.
• Coordinates with team leader and customer to precisely understand requirements for all on-site installation and repairs by extensively examining building layouts, forecasting issues, gathering materials and synchronizing on-site work.
• Uses cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units, as well as propose retrofits, upgrades and or enhancements to existing systems.
• Ensures high levels of customer satisfaction.
• Meets regularly with customers to become familiar with needs and preferences.
• Keeps customers informed on the nature of service provided, outstanding issues, and recommends system enhancements, upgrades, and or replacement.
• Promotes the sale of add-on work.
• Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions.
• Displays team effort and dedication to customers by maintaining flexibility to work overtime and weeks as the business requires, including occasional overnight stays.

IDEAL EXPERIENCE & QUALIFICATIONS:

• A High School Diploma or equivalent.
• 2+ years of experience in HVAC service (Split Systems, Packaged Systems, DX Systems, VRF's, Chillers, Pumps, Etc.). or equivalent combination of education (Technical School) and experience.
• Operating and working proficiency with handheld computers (I.e. Smartphone, iPad).
• This position requires working in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage).
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling.
• It requires employees to regularly lift and or move up to 10 pounds, frequently lift and or move up to 25 pounds and occasionally lift and or move more than 50 pounds.
• Must be able to climb ladders.
• EPA Certification required.
• Ability to troubleshoot and repair HVAC equipment preferred.

At Gallo Mechanical LLC, our foundation is built on the core values of family, service, and exceptional performance. With 75 years as a proud, locally-owned family business, we are dedicated to finding innovative ways to serve and support the community we call home. It all starts with our greatest asset - our people! We invest in your growth through dedicated training programs and back you up with a comprehensive benefits package designed to help you thrive in your career.

• Training, support, and career progression to help you grow in your career.
• Company-paid medical insurance Dental, vision, voluntary life, short term disability, accident, and critical illness insurance
• Team Incentive Program (TIP): Allows eligible employees to share in company financial success.
• 401(k) plan with a 5% company match
• Employee wellness resources, PTO benefits, and more!