HVAC Service Manager: Lead Techs & Drive Excellence

johnsoncomfort; Columbus (IN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

Company phone and tablet

Health, dental, vision, and retirement

Paid holidays and PTO

Leadership training and development

Career advancement opportunities

Team-oriented environment

Job summary

Johnson Heating and Cooling, Inc. is seeking an experienced HVAC Service Manager to lead the service department, coach technicians, and ensure operational excellence.

The role focuses on leadership, quality assurance, and delivering exceptional customer experiences. Responsibilities include scheduling coordination, performance monitoring, and collaboration with sales, installation, and admin teams to provide a seamless customer journey.

Qualifications

• 3+ years of residential or light commercial HVAC service experience.
• EPA Universal Certification preferred.
• Leadership or supervisory experience preferred.
• Strong knowledge of HVAC systems, diagnostics, repair procedures, and industry best practices.
• Excellent leadership, communication, coaching, and problem-solving skills.
• Experience with field service software, mobile technology, and scheduling platforms.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Lead and oversee the day-to-day operations of the HVAC service department.
• Coach, mentor, and develop technicians to achieve high performance and customer satisfaction.
• Conduct ride-alongs, field evaluations, and safety inspections.
• Recruit, onboard, and train new service technicians.
• Partner with dispatch to optimize technician scheduling and routing.
• Monitor KPIs such as revenue, productivity, and customer satisfaction.
• Assist technicians with troubleshooting and complex service calls.
• Resolve escalated customer concerns promptly and professionally.
• Ensure compliance with policies, OSHA standards, and local codes.
• Maintain documentation and performance metrics.

Skills

HVAC service experience

Leadership/ Supervisory

Customer service

Diagnostics and repair

Field service software

Scheduling platforms

Mobile technology

Valid driver's license

Tools

Field service software

Scheduling platforms

Mobile devices

Job description

Johnson Heating and Cooling, Inc. is seeking an experienced HVAC Service Manager to lead the service department, coach technicians, and ensure operational excellence.

The role focuses on leadership, quality assurance, and delivering exceptional customer experiences. Responsibilities include scheduling coordination, performance monitoring, and collaboration with sales, installation, and admin teams to provide a seamless customer journey.