HVAC Service Manager at CognITek Group Wilmington, DE

CognITek Group; Wilmington (DE); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading HVAC service provider is seeking an experienced HVAC Service Manager in Wilmington, DE. The successful candidate will manage technical staff, ensure superior customer service, and lead team development. Ideal applicants will have over 10 years of experience in the HVAC industry and strong leadership capabilities. This position offers opportunities for professional growth within a dynamic environment.

Qualifications

• 10+ years within the HVAC Residential Industry.
• 3+ years experience in a service management role.
• Demonstrated excellent written and verbal communication skills.

Responsibilities

• Manage Service and Dispatch staff including hiring and training.
• Ensure team members achieve individual and team goals.
• Promote superior customer service.

Skills

HVAC experience

Leadership skills

Customer service

Communication skills

Microsoft Office proficiency

Education

Technical School diploma or equivalent

Tools

HVAC tools

Job description

Job Description

We are searching for a dynamic HVAC Service Manager near Wilmington DE who has demonstrated leadership and people development skills. The HVAC Service Manager will lead a team of 15+ employees and be responsible for coordinating HVAC services and repairs across the market.

Qualifications

• 10+ Years within the HVAC Residential Industry - Do not apply without HVAC experience.
• 3+ Year's experience in a service management role within the industry
• Technical School diploma or certificate of completion or Associates Degree
• Knowledge of HVAC equipment, tools and materials
• Extensive technical skills within the trade
• Customer/Client Interfacing
• Ability & willingness to work a flexible schedule as necessary to meet customer requirements
• Understanding of operational concepts including planning, scheduling, and logistics
• Demonstrated excellent written and verbal communications skills
• Proficient in Microsoft Office, including Word and Excel

Responsibilities

• Directly manages Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Stay abreast of industry technological developments and convey this knowledge to team members
• Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics
• Interface effectively with other departments
• Ensure employees provide superior customer service; conducts ride-a-longs with Service Technicians
• Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems
• Promote and support the Company brand