HVAC Service Manager A01 Alpha; C469 Hays Cooling

Esaheatac; Mississippi; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a skilled Service Manager to lead HVAC service operations. In this role, you will troubleshoot technical issues, manage repair quotes, and provide expert support to clients. The company fosters a culture of growth, offering extensive training and a comprehensive benefits package, including competitive pay, health insurance, and retirement plans. This position is ideal for someone with a strong background in HVAC management looking to make a significant impact in a supportive environment. Join a team dedicated to excellence and customer satisfaction!

Benefits

Competitive Pay

Paid Time Off

Medical/Dental/Vision Insurance

401(k) with Company Matching

Life Insurance

Disability Insurance

Legal Advice

Pet Insurance

Health Advocacy Programs

World Class Training Opportunities

Qualifications

• 5+ years of proven field experience in residential HVAC.
• Strong knowledge of HVAC service components and techniques.

Responsibilities

• Manage repair quotes and conduct account review meetings.
• Provide technical support and resolve customer issues.
• Assist customer service with technical problems.

Skills

Multi-tasking

Independent Work

HVAC Industry Knowledge

Technical Support

Interpersonal Skills

Organizational Skills

Effective Communication

Education

5+ years in HVAC field

5+ years as HVAC service manager

Tools

Microsoft Word

Microsoft Excel

Job description

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:

As Service Manager, you will troubleshoot and resolve technical HVAC questions regarding service repairs; analyze trends of spends and make recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment; processes quotes from service providers to customers.

Key Responsibilities:

• Review and manage all repair quotes submitted by the service providers and submits to the National Accounts customer.
• Conduct strategic account review meetings with clients on total cost of ownership.
• Provide technical support for the department.
• Evaluate & resolve technical issues.
• Provide technical assistance for customers.
• Resolve billing problems of a technical nature.
• Help customer service (dispatch) with technical problems.
• Perform other duties and tasks as assigned.

Desired Skills and Qualifications:

• Ability to multi-task and prioritize work responsibilities.
• Ability to work independently and to instruct others.
• Industry specific knowledge of various components associated with HVAC service field.
• Minimum of 5 years proven field experience in residential HVAC.
• Minimum of 5 years as an HVAC service manager or adequate field supervisory experience.
• Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC trade.
• Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information.
• Must be proficient with computers – including but not limited to Microsoft Word and Excel.
• Must communicate effectively verbally and in writing with customers and service technicians.

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

• Competitive Pay, including incentive opportunities for many positions.
• Paid Time Off and Company Holiday Pay.
• Medical /Dental /Vision Insurance programs.
• 401(k) Retirement Savings Plan with company matching contributions.
• Life Insurance, for you and options you can elect for your family.
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work.
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs.
• World Class Training opportunities through our Experts University.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.