HVAC Service Coordinator: Dispatch & Customer Success

Buckley Associates; Rockland (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K with match

Profit sharing

Paid Time Off

Job summary

Buckley Associates, a privately owned family business with 56 years in the HVAC field, seeks a Service Coordinator to manage daily service operations. You will coordinate service tech schedules, startup support, and warranty activity, serving as the main communication hub between customers, technicians, and internal teams. The role emphasizes organization, customer focus, and proactive outreach to drive service and sales opportunities.

Qualifications

• 2+ years of experience in customer service, dispatching, or administrative coordination in HVAC, sheet metal, mechanical contracting, or related trades.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced service environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and service management or scheduling software.
• Excellent verbal and written communication skills.
• Ability to remain calm and solution-oriented when handling urgent service issues.

Responsibilities

• Manage incoming service calls and emails; assess customer needs and prioritize service requests.
• Provide customers with service updates, estimated arrival times, and follow-up communication.
• Coordinate warranty service and ensure proper documentation is collected.
• Conduct post-service follow-up to confirm customer satisfaction and address outstanding issues.
• Conduct proactive customer outreach for sales opportunities.
• Schedule recalibrations.
• Schedule timely factory warranty checks.

Skills

Customer service

Dispatch coordination

Organizational skills

Communication

Dealing with urgent service issues

Tools

MS Office

Scheduling software

Job description

Buckley Associates, a privately owned family business with 56 years in the HVAC field, seeks a Service Coordinator to manage daily service operations. You will coordinate service tech schedules, startup support, and warranty activity, serving as the main communication hub between customers, technicians, and internal teams. The role emphasizes organization, customer focus, and proactive outreach to drive service and sales opportunities.