HVAC Repair Technician

Sears Holdings; McAlester (OK); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Up to $500 Sign on Bonus

Specialized tools and training

Service van provided

Job summary

Sears Holdings is seeking an In-Home Service Technician to provide quality repairs for home appliances such as air conditioners and refrigerators. The role involves promoting additional products and maintaining high standards of customer service.

Successful candidates will have strong teamwork skills, a commitment to customer satisfaction, and the ability to meet time commitments. Specialized tools and training will be provided, along with a service van and an enticing sign-on bonus for qualified technicians.

Qualifications

• Ability to demonstrate urgency in meeting customer time commitments.
• Successfully complete all Technician III training elements.
• Provide knowledgeable and courteous repair service.

Responsibilities

• Repair products like air conditioners and refrigerators at customers' homes.
• Promote and sell additional products and services.
• Maintain truck stock inventory and adhere to maintenance schedules.

Skills

Teamwork

Customer service

Time management

Technical ability

Job description

Sears Holdings Corporation (NASDAQ: SHLD) is a leading integrated retailer focused on seamlessly connecting the digital and physical shopping experiences to serve our members — wherever, whenever and however they want to shop. Sears Holdings is home to Shop Your Way®, a social shopping platform offering members rewards for shopping at Sears and Kmart as well as with other retail partners across categories important to them. The company operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation, with full-line and specialty retail stores across the United States.

Job Description

This position is responsible for the repair of products in the customer’s home. Products repaired include Air Conditioners and AC Systems, Dehumidifiers, Heat Pumps, Furnaces, HVAC, Oil/Boilers, Refrigerators and Freezers (sealed systems), and a variety of other home appliances.

This position provides timely and quality repairs of customers’ products while maintaining high customer service. Technicians also promote and sell additional products and services that directly impact the profitability of the company. We provide a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training.

Up to $500 Sign on Bonus for qualified technicians.

Qualifications

To provide the proper customer focus, the In-Home Service Technician must:

• Work as a dedicated team member to ensure fast, flexible and expert service to every customer
• Demonstrate a sense of urgency to meet customer time commitments
• Successfully complete all Technician III training elements within required timeframes
• Meet key performance metrics and/or productivity goals as defined by the business
• Provide knowledgeable and courteous repair service
• Continuously look for methods to improve business performance and enhance the customer experience
• Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
• Provide direction to a Technical Helper, as applicable
• Ability to receive truck stock at home if the company vehicle is retained at the technician’s place of residence or other designated location
• Mentor other technicians, as applicable
• Maintain truck stock inventory within the prescribed company guidelines and standards
• Follow the truck maintenance schedule and keep a clean, organized truck
• Adhere to all company policies and procedures
• Perform miscellaneous duties as assigned