HVAC & Plumbing General Manager — Operations & Growth

KLA Industries, Inc.; Los Angeles (CA); Presencial; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

401(k) 4% Match

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Descripción de la vacante

KLA Industries, Inc. in Los Angeles, CA seeks a General Manager to own the HVAC/plumbing division’s operations and profitability. You will manage field technicians, dispatch, and the entire P&L, while driving safety, quality, and customer satisfaction.

This leadership role requires hands-on team building, strategic pricing, and scalable processes to grow contracts and market share. Responsibilities include budgeting, cost control, scheduling, and developing sales strategies for commercial

Formación

• 3–5 years of project management in construction.
• HVAC and general construction knowledge.
• California Driver License with clean record.
• Excellent written and verbal communication.
• Willing to work flexible schedule, overtime and weekends.
• Journeyman/Master Plumber license is a major plus.

Responsabilidades

• Own the division's budget, costs, and pricing strategy to hit gross margin targets.
• Lead field technicians, dispatch, and office staff with accountability for results.
• Oversee scheduling, job workflows, and safety compliance to maximize efficiency.
• Develop and execute sales strategies to grow maintenance contracts and market share.
• Act as escalation point for customer inquiries and disputes, protecting brand reputation.

Conocimientos

P&L management

Team leadership

Project management

Communication skills

Scheduling & dispatch

Microsoft Office

Excel

Educación

Bachelor's degree

Trade-related certification

Herramientas

Microsoft Office

Excel

Descripción del empleo

General Manager

to lead our HVAC/plumbing division, optimize our daily operations, and scale our revenue to the next level.

Position OverviewAs the General Manager, you will take full ownership of the division’s operational and financial success. You will manage the full lifecycle of our plumbing department—from field technicians and dispatch to P& L management, safety compliance, and business growth. If you are an experienced leader who knows how to motivate tradespeople, streamline field workflows, and drive profitability, we want you on our team.

• P&L Ownership: Manage the division's budget, track labor and material costs, and implement strategic pricing models to consistently hit gross profit margin targets.
• Team Leadership: Recruit, train, and mentor licensed plumbers, apprentices, and office staff. Foster a culture of accountability, safety, and excellent craftsmanship.
• Operational Excellence: Oversee daily dispatching, scheduling, and job workflows to maximize technician efficiency and minimize call-back rates.
• Business Growth: Develop and execute sales strategies to expand our commercial maintenance contracts, residential membership plans, and overall market share.
• Customer Relations: Act as the final point of escalation for customer inquiries and project disputes, ensuring an exceptional brand reputation.

What We Are Looking For

• Skills and Qualifications:
• Three to five years of experience in managing projects in construction; or bachelor’s degree in construction science or related fields; or an equivalent certification combined with experience, and education preferred.
• Extensive knowledge and work experience in the trade of HVAC and general construction.
• California Driver License, with clean DMV record
• Excellent communication skills, both written and verbal
• Strong organizational and administrative skills
• Strong and solid typing skills, and a proficiency with Microsoft Office and Excel Software programs
• Ability to work in a team environment
• Uses independent judgment and discretion in prioritizing and managing situations
• Must be willing to work a flexible schedule, overtime and weekends as required
• Familiarity with computers and software programs for job costing, scheduling, and estimating
• Ability to be flexible, decisive, and work effectively under pressure and in a fast-paced environment
• Coordinate several major activities at once, while analyzing and resolving specific problems
• Establish and maintain good working relationships with many different people inside and outside of the company
• Licensing: A valid [Journeyman / Master Plumber] license is a major plus, but a strong business background in the trades will be heavily considered.
• Requirements: Must pass a background check, drug screen, and possess a clean driving record.

Benefits

• 401(k)
• 401(k) 4% Match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance