HVAC Parts Sales Support Supervisor

Lennox; Richardson (TX); On-site; USD 77,000 - 101,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical/dental/vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability

Birthing leave (8 weeks)

Bonding leave (2 weeks)

Life and long-term disability

Job summary

Lennox seeks a Parts Sales Support Supervisor to lead a team of Parts Specialists, ensuring exceptional customer service and operational excellence in a fast-paced environment. You will coach, develop, and manage daily workflows to meet performance goals while fostering growth and improvements across processes and personnel.

The role emphasizes hands-on leadership, continuous improvement, and a commitment to a culture that values integrity, respect, and excellence at Lennox.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Minimum of 5 years of related experience, preferably in customer service, operations or team leadership environments.
• Advanced customer service skills with the ability to effectively communicate, de-escalate issues and negotiate successful resolutions.
• Experience with project management and/or process improvement initiatives preferred.
• Basic understanding of industry practices, products and customer support operations.
• Familiarity with contact center operations and service performance metrics is a plus.
• Experience working with SAP or similar ERP systems preferred.
• Proven ability to train, coach, evaluate and direct the work of team members.
• Excellent written and verbal communication skills, including strong active listening abilities.
• Strong analytical and problem-solving skills with the ability to think creatively and make sound decisions.
• Results-oriented leader with the ability to manage performance expectations and address employee performance issues effectively and in a timely manner.

Responsibilities

• Provide day-to-day leadership, guidance, and support to the Parts Specialists team to achieve performance goals and deliver outstanding customer service.
• Coach, mentor, and develop team members through ongoing feedback, training and career development opportunities.
• Conduct regular one-on-one meetings and side-by-side coaching sessions to support employee growth and performance improvement.
• Monitor team workload and prioritize task assignments to ensure high service levels and customer satisfaction.
• Assist with issue resolution, customer escalations, and complex support situations in a timely and professional manner.
• Ensure compliance with company processes, procedures and policies while promoting operational consistency and accuracy.
• Foster a positive team culture by supporting employee engagement, morale and departmental initiatives.
• Identify opportunities for process improvements and recommend solutions that enhance efficiency and the overall customer experience.
• Develop and empower team members to excel in their current roles while preparing them for future growth opportunities within the organization.

Skills

Bachelor's degree

5+ years experience

Customer service

Project management

Process improvement

ERP SAP

Training & coaching

Communication skills

Analytical thinking

Results-driven

Education

Bachelor's degree

Tools

SAP

Job description

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success

As the Parts Sales Support Supervisor, you will lead and support a team of Parts Specialists, driving performance, operational excellence, and an exceptional customer experience. This role is responsible for coaching and developing team members, managing daily workflows, and ensuring service levels consistently meet business and customer expectations. The ideal candidate is a hands‑on leader who thrives in a fast‑paced environment, promotes team engagement, and is passionate about developing talent and continuous improvement.

Key Responsibilities

• Provide day‑to‑day leadership, guidance, and support to the Parts Specialists team to achieve performance goals and deliver outstanding customer service.


• Coach, mentor, and develop team members through ongoing feedback, training and career development opportunities.


• Conduct regular one‑on‑one meetings and side‑by‑side coaching sessions to support employee growth and performance improvement.


• Monitor team workload and prioritize task assignments to ensure high service levels and customer satisfaction.


• Assist with issue resolution, customer escalations, and complex support situations in a timely and professional manner.


• Ensure compliance with company processes, procedures and policies while promoting operational consistency and accuracy.


• Foster a positive team culture by supporting employee engagement, morale and departmental initiatives.


• Identify opportunities for process improvements and recommend solutions that enhance efficiency and the overall customer experience.


• Develop and empower team members to excel in their current roles while preparing them for future growth opportunities within the organization.

What We Are Looking For

• Bachelor’s degree or equivalent combination of education and relevant professional experience required.


• Minimum of 5 years of related experience, preferably in customer service, operations or team leadership environments.


• Advanced customer service skills with the ability to effectively communicate, de‑escalate issues and negotiate successful resolutions.


• Experience with project management and/or process improvement initiatives preferred.


• Basic understanding of industry practices, products and customer support operations.


• Familiarity with contact center operations and service performance metrics is a plus.


• Experience working with SAP or similar ERP systems preferred.


• Proven ability to train, coach, evaluate and direct the work of team members.


• Excellent written and verbal communication skills, including strong active listening abilities.


• Strong analytical and problem‑solving skills with the ability to think creatively and make sound decisions.


• Results‑oriented leader with the ability to manage performance expectations and address employee performance issues effectively and in a timely manner.

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $76,800 to $100,800 annually. Factors that may affect starting salary include geography/market and the skills, education, experience and other qualifications of the successful candidate. Under the plan, target compensation is anticipated to be 95% base salary and 5% commission. New hires are guaranteed to receive at least the target commission for six months. The competitive compensation plan also includes an uncapped bonus structure based on performance exceeding 100% of the plan across three individual categories. The bonus amount increases as performance surpasses quota so the potential payout is not fixed and can grow as over‑quota achievements increase.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role:

• tuition reimbursement


• medical, dental and vision insurance


• prescription drug coverage


• 401(k) retirement plan


• short-term disability insurance


• 8 weeks paid birthing leave


• 2 weeks paid bonding leave


• life and long-term disability insurance.

Depending on date of hire and subject to applicable eligibility requirements, new employees in this role also receive up to:

• 12 days paid time off


• 2 paid well‑being days


• 1 paid volunteer day


• 12 paid holidays


• 3 floating holidays per year.

Our Culture

At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision‑making. If you need an accommodation or have questions, please contact [e-mail].