HVAC Operations Manager – Service & Installations

ADP, Inc.; Village of Elmsford (NY); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Job summary

Phoenix Mechanical in Elmsford, NY is seeking an experienced Operations Manager to lead our HVAC Service & Installation teams. You will direct daily operations, manage field technicians and supervisors, oversee scheduling and forecasting, and drive customer satisfaction and operational efficiency.

We offer competitive salary in the $95,000–$115,000 range plus performance-based bonuses, comprehensive benefits including health and vision insurance, a 401(k) plan, PTO and paid holidays.

Qualifications

• 3–5+ years of leadership/management experience.
• HVAC or plumbing industry experience preferred.
• Experience leading service and/or installation teams.

Responsibilities

• Lead daily operations for HVAC service and installation teams.
• Develop and coach field technicians, installers, and supervisors.
• Oversee scheduling, workload forecasting, staffing, and coordination.
• Drive customer satisfaction and address concerns.
• Monitor KPIs and support recruiting and training.
• Collaborate with leadership on strategy and initiatives.
• Maintain safe and efficient job sites and equipment orders.
• Partner with Field Service Support to improve technician performance.
• Prepare operational reports and contribute to growth.

Skills

Leadership

Communication

Problem-solving

Customer-focused

Multi-tasking

Tools

Microsoft Office

ServiceTitan

Job description

Phoenix Mechanical in Elmsford, NY is seeking an experienced Operations Manager to lead our HVAC Service & Installation teams. You will direct daily operations, manage field technicians and supervisors, oversee scheduling and forecasting, and drive customer satisfaction and operational efficiency.

We offer competitive salary in the $95,000–$115,000 range plus performance-based bonuses, comprehensive benefits including health and vision insurance, a 401(k) plan, PTO and paid holidays.