HVAC Maintenance Technician II

2240 Service Experts Heating & AC LLC; Scarborough (ME); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Top Pay with incentive opportunities

Generous PTO: 24 paid days off in year

29 paid days off after 2nd year

Advancement opportunities across the U

Medical, Dental, Vision Insurance

Company-provided smartphone and tablet

Tool replacement program

Training Academy

401(k) with company matching

Company-paid Life Insurance

Disability insurance

Supplemental benefit programs

Job summary

2240 Service Experts Heating & AC LLC is seeking a detail-oriented HVAC Technician to perform precision tune-ups and maintenance on heating and cooling equipment at customer sites in Scarborough, ME. The role emphasizes customer communication, problem resolution, and promoting service offerings while adhering to safety standards.

Under general supervision, you will support the Field Supervisor and ensure high customer satisfaction.

Qualifications

• High school diploma or GED; HVAC training preferred.

Responsibilities

• Performs routine HVAC maintenance and tune-ups under general supervision.
• Inspects equipment and performs diagnostics to prevent breakdowns or callbacks.
• Delivers/removes parts and equipment needed for service work.
• Assists Service Technician in servicing HVAC equipment and accessories.
• Records required information on a handheld device and completes paperwork neatly.
• Communicates with dispatch to provide status updates and availability.
• Delivers excellent customer service and promotes products/services to customers.
• Represents the company professionally and ethically in all business matters.

Skills

HVAC knowledge

Customer communication

Time management

Organizational skills

Problem solving

Driver's license

On-call readiness

Safety awareness

Education

High school diploma or GED

HVAC technical certification

EPA certification

Tools

Handheld device

Job description

Welcome!

Under general supervision, performs precision tune-ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

Location Address : 30 Center St, Scarborough, ME 04074

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Generous PTO provided 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 29 paid days off after your 2nd year of employment
• Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
• Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone , tablet , uniform plan , and tool replacement program
• We'll make you better at what you do with our internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Key Responsibilities

• Works under general supervision to perform maintenance calls
• Performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects and performs limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. If necessary, collects payment from customers.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked
• Performs similar/other duties as needed or assigned

Desired Skills and Qualifications

• High school diploma or GED with additional training and 2+ years' experience in HVAC with technical training certification preferred
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid driver's license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Experience performing basic maintenance work on HVAC equipment and related accessories is desirable
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, incl