HVAC Field Manager

Strada Services; Simpsonville (SC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Paid Fridays

PTO from Day 1

Benefits package: Health, Dental, and

401(k)

Job summary

Strada Services seeks an HVAC Manager to drive service excellence and support Strada Services Brand through implementation of strategic objectives and annual goals. The role leads Field Supervisors and service staff to ensure efficient operations, strong customer satisfaction, and profitability in residential/service operations.

You will oversee safety, scheduling, and training while coordinating with departments to meet objectives and uphold licensing and permitting standards.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum five years’ managerial/technical or sales experience in residential service operations.
• Knowledge of local codes and permitting requirements.
• Ability to manage field staff and schedules to meet customer needs and profitability.
• Excellent communication and customer service skills with attention to detail.

Responsibilities

• Oversee expenses including labor costs, inventory, and fleet.
• Facilities management, vehicle inspections, maintenance, and repair to protect assets.
• Ensure proper inventory control and safeguarding of all parts/materials.
• Coordinate with other departments to meet job objectives.
• Oversee OSHA safety compliance including training.
• Conduct incident investigations and corrective actions when needed.
• Evaluate work and personnel schedules to maximize growth and efficiency.
• Review service tickets for adherence to reporting standards.
• Lead weekly meetings and assign tasks to maximize production.
• Participate in company training classes.
• Perform other duties as assigned.

Skills

Powerline install/repair

Analytical skills

Communication

Customer service

Goal orientation

Codes & permits

MS Office

Driver's license

Education

High school diploma or equivalent

Associate degree preferred

Job description

Job Summary

The HVAC Manager assists in the achievement of the company’s strategic objective and annual goals through the delivery of exceptional service and support reflective of Strada Services Brand.

Supervisor Responsibilities

• Manages Field Supervisors.

Duties/Responsibilities

• Oversee expenses, including labor costs, inventory, and fleet.
• Responsible for facilities management, vehicle inspections, maintenance, and repair to ensure the protection of company assets.
• Ensure the team follows best practices in managing inventories for all trades, including proper consumption of inventory, safeguarding of all parts / materials, and overall inventory control of all company assets.
• Coordinate with other departments / branches to ensure appropriate job objectives are met effectively and completely.
• Oversee safety compliance to OSHA standards, including employee training and compliance.
• Conduct incident investigations and implement corrective actions when necessary.
• Evaluate work and personnel schedules to ensure customers’ needs are covered, technicians are not overburdened, and to achieve maximum growth potential.
• Evaluate work and personal schedules to maximize efficiency in achieving profit margins and customer satisfaction objectives.
• Maintain compliance of licensing, codes, and permits.
• Manage and develop service staff to include hiring, performance management, discipline, and termination.
• Provide feedback, coaching, and ongoing technical and communication training to increase performance.
• Conduct weekly meetings and direct work assignments to maximize production.
• Review of service tickets to ensure all field technicians adhere to procedural standards of reporting and documentation.
• Conduct work evaluations, job site surveys and ride along with technicians.
• Assist dispatch in ensuring the appropriate technician for the type of service, and ensure accurate dis-patch, arrival, and completion times.
• Review customer satisfaction/issues daily and resolve any issues same day.
• Participate in all company sponsored training classes.
• Perform other duties as assigned.

Required Skills/Abilities

• Extensive knowledge of powerline installation and repair of electrical systems.
• Excellent analytical and problem-solving skills.
• Excellent verbal and written communication skills as well as excellent interpersonal skills.
• Excellent customer service skills and attention to detail with the desire to exceed customer expectations.
• Proven, consistent track record of meeting and exceeding objectives.
• Knowledge of local codes and permitting requirements.
• Must have computer experience with Microsoft Office, Excel, PowerPoint, and Outlook.
• Valid driver’s license and Clean MVR.

Education And Experience

• High school diploma or equivalent required, associate degree in related field preferred.
• Minimum Five years’ experience preferred, but not required.
• Verifiable managerial, technical, or sales experience in residential service operations.
• Knowledge of industry service requirements for residential and light commercial.

Physical Requirements

• In the field, climbs ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and/or crawlspaces.
• Follow all safety policies and procedures.
• Have good visual acuity to see and focus close, distance and peripheral vision with normal depth perception.
• Physically able to work with heavy tools and equipment at heights.
• Must be able to lift 60 pounds at a time to carry heavy cable.

Benefits

• Competitive Pay Rates, paid EVERY Friday
• Opportunities for Advancement
• Paid Time Off (PTO) - Start accruing on Day 1!
• Comprehensive Benefits Package available 1st of the month after 30 days, including: Health, Dental, and Vision Insurance
• Employee Assistance Program (EAP)
• Life Insurance and AD&D
• Company-Paid Basic Life Insurance for ALL Employees
• Educational Assistance
• 401(k) Program

Equal Opportunity Employer

Strada Services is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.