HVAC Dispatcher: Fast-Paced Ops & Customer Impact

A#1 Air, Inc.; Lewisville (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Disability Insurance

PTO & Holidays

Ongoing training

Team culture

Job summary

A#1 Air, Inc. is seeking a reliable Dispatcher in Lewisville, TX to keep our service operations running smoothly. You will answer calls, prioritize emergencies, and schedule technicians for installations and repairs while maintaining accurate customer records.

The role requires Service Titan experience and a background in HVAC dispatch, with a focus on clear communication and teamwork in a fast-paced environment.

Qualifications

• 2 years of experience in a call center, dispatch, or customer support role.
• Experience with Service Titan is required.
• HVAC dispatch experience is preferred.

Responsibilities

• Answer and prioritize emergency and non-emergency service calls.
• Schedule and dispatch service technicians for installations and repairs.
• Maintain accurate customer records in our database.
• Coordinate with field teams to troubleshoot service issues and ensure clear communication.
• Help keep operations running smoothly and efficiently.

Skills

Call center experience

Dispatch experience

Customer support

Strong communication

Problem-solving

Multitasking

Team player

Tools

Service Titan

Job description

A#1 Air, Inc. is seeking a reliable Dispatcher in Lewisville, TX to keep our service operations running smoothly. You will answer calls, prioritize emergencies, and schedule technicians for installations and repairs while maintaining accurate customer records.

The role requires Service Titan experience and a background in HVAC dispatch, with a focus on clear communication and teamwork in a fast-paced environment.