HVAC Counter Sales I

R.e.-Michel-Compan; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life and AD&D Insurance

Paid holidays

Paid vacation

Employee Discount

Uniform Program

Weekly Pay

Job summary

R.E. Michel Company in Durham, NC is seeking an entry level Counter Sales associate. You will answer calls, locate items, service customers, generate invoices and assist with loading and delivery as needed.

The role emphasizes customer-first service, accurate paperwork, and safe, efficient operation of warehouse and sales activities in a fast-paced branch environment.

Qualifications

• Basic understanding of Heating and Cooling systems, parts and supplies is required.
• Exemplify excellent verbal communication skills with the general public and/or customers.
• Excellent attitude and interpersonal skills to service customers in the branch, on the telephone or at the delivery site.
• Demonstrated proficiency while operating a computer and Prophet 21.
• Basic math skills; understands markup and gross margin effects.
• Ability to read invoices, catalogs, stock numbers and descriptions to identify items.

Responsibilities

• Provide fast and friendly customer service by following 'Customer First' standards, in person or over the telephone.
• Display positive attitude by greeting customers as they enter the branch.
• Enter customer order in system on the same day the order is received.
• Pull customer orders from warehouse and load into delivery truck or staging area.
• Produce and complete paperwork accurately including invoices, CODs, vendor POs and shipping/receiving paperwork.
• Ensure all product leaving the branch is billed and payments collected following money handling procedures.
• Process returns and warranties the same day they are received.
• Restock, rotate displays, and maintain tidy self-service area.
• Create/maintain branch displays supporting corporate programs and branch strengths.
• Use resources to locate product and provide delivery/backorder updates.
• Report damage, safety issues and accidents to supervisor.
• Use sales tactics to promote items and stay updated on product information.
• Perform warehouse duties and safe material handling as needed.
• Maintain a safe, clean work environment and wear approved uniform.
• Other duties as assigned.

Skills

Verbal communication

Customer service

Interpersonal skills

Basic math

Computer proficiency

Tools

Prophet 21

Job description

Counter Sales 1

Full Time/Non-Exempt

Location: Durham, NC

Reports To: Branch Manager

General Summary

This is an entry level Counter Sales position. The duties include answering telephone calls, locating items, servicing customers, using computer to generate invoice, loading item(s) in customer's vehicle and delivering product to customer location.

Job Duties

• Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone.
• Display positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customer meet/exceed expectations. Enter customer order in system on the same day the order is received.
• Pull customer orders from warehouse and load into company delivery truck, customer vehicle or stage pick up by using safe material handling procedures.
• Produce and complete paperwork accurately including but not limited to invoices, and C.O.D.'s, special orders, vendor purchase orders, shipping and receiving paperwork.
• Ensure all product leaving the branch is billed. Collect payment via cash, or credit card and by following all money handling procedures.
• Follow procedure to process all customer returns and warranties the same day it is received.
• Maintain self service area by restocking, rotating display/end caps, and tidying area.
• Create/maintain branch displays that support corporate programs and branch's strengths/markets.
• Use all available resources to locate product for customers. Provide updates as necessary to customer on delivery and backordered product.
• Immediately reports damage, safety issues and accidents to supervisor.
• Use sales tactics to promote special items or sales. Keep up to date with all new product information. Educate customer on available product, make recommendations and provide information as needed.
• Perform warehouse duties whenever necessary. Duties include but are not limited to clearing of debris, pallets and cartons, sweeping, vacuuming, cleaning bathroom, emptying trash, tidying shelves, and loading/unloading by hand or using material handling equipment.
• Maintain a safe and clean work environment by keeping workstation neat and orderly.
• Professionally represent the R.E. Michel Company by wearing the approved company uniform and abiding by company grooming standards at all times.
• Other duties as assigned.

Preferred Education and Qualifications

• Basic understanding of Heating and Cooling systems, parts and supplies isrequired.
• Exemplify excellent verbal communication skills with the general public and/or customers.
• Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site.
• Demonstrated proficiency while operating a computer and Prophet 21.
• Basic math skills. Understands the difference between calculating "markup" and calculating gross margin and the effect of that calculation on sales, gross margin, expenses, bottom line, and controllable expenses.
• Ability to read invoices, catalogs, stock numbers and descriptions to accurately identify items.

Work Environment

Fast-paced environment where frequent interruptions may occur. Requires frequent bending, climbing, movement and lifting during physical loading/unloading of trucks and when stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday and some Saturday (half day). This is a safety sensitive position.

Successful completion of pre-employmentscreens is required andmust be 18 years of age to operate forklift.

What is R.E Michel Company

The R.E. Michel Company was founded in Baltimore, Maryland in 1935 as a supplier to the home heating oil burner industry. Still family owned and operated, we have grown to be one of our nation's leading wholesale distributors of HVACR and LP equipment, parts and supplies. We operate in more than 300 locations with employees who service our customers with pride!

Why Work for Us

We can help you grow! At R.E. Michel Company, you will find many opportunities for advancement and training opportunities to help support your career. Our people are our greatest asset. From our local branch associates and field salespeople to our corporate support staff, they represent the finest professionals in the industry.

Interested in learning more about R.E. Michel Company? Listen to what our employees have to say by visiting:https://youtu.be/P8qN13teMPs

R.E. Michel Company Benefit Package for Full Time Employees Includes

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Plans
• Wellness Discounts through Blue365
• Access to 24-Hour Nurse Advice Hotline
• Employee Assistance Program
• 401(k)
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents
• Short- and Long-term disability
• Critical Illness/Accident Insurance/Hospital Indemnity Insurance
• Employee Discount
• Employee Uniform Program
• Access to Working Advantage- Discounts on Entertainment, Shopping and MORE!
• Access to LifeMart- Discounts on Hotels, Apple Products and MORE!
• Career Advancement Opportunities & On-site training courses
• Weekly Pay- Every Friday

R.E. Michel Company, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

R.E. Michel offers a competitive salary and benefits package to include immediate participation in the 401(k) Plan (with matching feature); Medical, Dental, Vision Disability, Life Insurance, Paid holidays, Paid sick time, Paid vacation; other incentives and Voluntary supplemental plans to choose from. Company training program; Opportunities for Advancement.Please provide desired salary range for consideration.