HVAC Counter Sales I

R.e.-Michel-Compan; Norwalk (CT); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Plans

Wellness Discounts

24-Hour Nurse Advice Hotline

Employee Assistance Program

401(k)

Life and AD&D Insurance

Supplemental Life and AD&D Insurance

Short- and Long-term disability

Critical Illness/Accident Insurance/Hs

Employee Discount

Employee Uniform Program

Working Advantage Discounts

LifeMart Discounts

Career Advancement Opportunities & On‑

Weekly Pay

Job summary

R.E. Michel Company is seeking a Counter Sales representative in Norwalk, CT. You will answer calls, locate items, service customers, generate invoices, and assist with loading and delivering products to customer locations.

Responsibilities include processing orders the same day, handling payments, and ensuring accurate paperwork. Expect a fast-paced environment with safety procedures and potential overtime as needed.

Qualifications

• Excellent verbal communication skills with the general public and/or customers.
• Excellent attitude and interpersonal skills to service customers in the branch, on the telephone or at the delivery site.
• Demonstrated proficiency while operating a computer and Prophet 21.
• Basic math skills; understands markup vs gross margin and related effects.

Responsibilities

• Provide fast and friendly customer service in person or over the phone.
• Greet customers and maintain a positive branch presence.
• Enter customer orders in the system on the same day received.
• Pull orders from warehouse and load or stage for pickup/delivery.
• Prepare invoices, CODs, vendor PO's and shipping/receiving paperwork accurately.
• Collect payments and ensure products leave the branch billed.
• Process returns and warranties the same day received.
• Restock and tidy the self-service area and display rotations.
• Create branch displays supporting programs and local markets.
• Locate products for customers and update on delivery/backorder status.
• Report damages, safety issues and accidents immediately.

Skills

Verbal communication

Customer service

Computer literacy

Prophet 21

Mathematical aptitude

Tools

Prophet 21

Job description

Job Title: Counter Sales 1
Full Time/Non-Exempt
Location: Norwalk, CT
Reports To: Branch Manager

General Summary: The duties include answering telephone calls, locating items, servicing customers, using computer to generate invoice, loading item(s) in customer's vehicle and delivering product to customer location.

Job Duties:

• Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone.
• Display positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customer meet/exceed expectations. Enter customer order in system on the same day the order is received.
• Pull customer orders from warehouse and load into company delivery truck, customer vehicle or stage pick up by using safe material handling procedures.
• Produce and complete paperwork accurately including but not limited to invoices, and C.O.D.'s, special orders, vendor purchase orders, shipping and receiving paperwork.
• Ensure all product leaving the branch is billed. Collect payment via cash, or credit card and by following all money handling procedures.
• Follow procedure to process all customer returns and warranties the same day it is received.
• Maintain self service area by restocking, rotating display/end caps, and tidying area.
• Create/maintain branch displays that support corporate programs and branch's strengths/markets.
• Use all available resources to locate product for customers. Provide updates as necessary to customer on delivery and backordered product.
• Immediately reports damage, safety issues and accidents to supervisor.
• Use sales tactics to promote special items or sales. Keep up to date with all new product information. Educate customer on available product, make recommendations and provide information as needed.
• Perform warehouse duties whenever necessary. Duties include but are not limited to clearing of debris, pallets and cartons, sweeping, vacuuming, cleaning bathroom, emptying trash, tidying shelves, and loading/unloading by hand or using material handling equipment.
• Maintain a safe and clean work environment by keeping workstation neat and orderly.
• Professionally represent the R.E. Michel Company by wearing the approved company uniform and abiding by company grooming standards at all times.
• Other duties as assigned.

Preferred Education and Qualifications:

• Exemplify excellent verbal communication skills with the general public and/or customers.
• Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site.
• Demonstrated proficiency while operating a computer and Prophet 21.
• Basic math skills. Understands the difference between calculating "markup" and calculating gross margin and the effect of that calculation on sales, gross margin, expenses, bottom line, and controllable expenses.
• Ability to read invoices, catalogs, stock numbers and descriptions to accurately identify items.

Other Requirements:

• Basic understanding of Heating and Cooling systems, parts and supplies isrequired

Work Environment:

Fast-paced environment where frequent interruptions may occur. Requires frequent bending, climbing, movement and lifting during physical loading/unloading of trucks and when stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday and some Saturdays (half day). This is a safety sensitive position.

Successful completion of pre-employmentscreens is required andmust be 18 years of age to operate forklift.

What is R.E Michel Company?

The R.E. Michel Company was founded in Baltimore, Maryland in 1935 as a supplier to the home heating oil burner industry. Still family owned and operated, we have grown to be one of our nation's leading wholesale distributors of HVACR and LP equipment, parts and supplies. We operate in more than 300 locations with employees who service our customers with pride!

Why Work for Us?

We can help you grow! At R.E. Michel Company, you will find many opportunities for advancement and training opportunities to help support your career. Our people are our greatest asset. From our local branch associates and field salespeople to our corporate support staff, they represent the finest professionals in the industry.

Interested in learning more about R.E. Michel Company? Listen to what our employees have to say by visiting: https://youtu.be/P8qN13teMPs

R.E. Michel Company Benefit Package for Full Time Employees Includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Plans
• Wellness Discounts through Blue365
• Access to 24-Hour Nurse Advice Hotline
• Employee Assistance Program
• 401(k)
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents
• Short- and Long-term disability
• Critical Illness/Accident Insurance/Hospital Indemnity Insurance
• Employee Discount
• Employee Uniform Program
• Access to Working Advantage- Discounts on Entertainment, Shopping and MORE!
• Access to LifeMart- Discounts on Hotels, Apple Products and MORE!
• Career Advancement Opportunities & On-site training courses
• Weekly Pay- Every Friday

R.E. Michel Company, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

RE Michel offers a competitive salary and benefits package to include immediate participation in the 401(k) Plan; Disability, Life Insurance, paid holidays, paid sick time, paid vacation times; other incentives. As well as, Medical, Dental, Vision and Supplemental Plans to choose from.Please provide desired salary range for consideration.