HVAC Chiller Technical Team Lead (union)(MIDLAND/ODESSA)

Johnson Controls; Lubbock (TX); On-site; USD 27,552 - 41,328; Full time

Job summary

Johnson Controls is seeking a skilled HVAC Technician in Lubbock, Texas to perform maintenance, repair, and installation of HVAC systems. The technician will lead and mentor other branch technicians, while ensuring customer satisfaction and adherence to safety standards.

The ideal candidate will possess a high school diploma, at least two years of technical education, and strong interpersonal skills. This role also requires effective communication of technical information. The position offers benefits through a local labor union.

Qualifications

• Ability to act independently and coordinate work of employees and contractors.
• Effective interpersonal skills to represent the company to customers.
• Able to explain technical information clearly.

Responsibilities

• Perform maintenance, repair, installation of HVAC and related systems.
• Provide technical support and mentoring to technicians.
• Ensure compliance with legal requirements and company ethics.
• Maintain high levels of customer satisfaction.

Skills

Independent Coordination

Effective Interpersonal Skills

Technical Communication

Education

High School Diploma or GED

2 Years of Technical School or Higher Education

Job description

What You Do

Under general direction, perform preventive maintenance, repair, installation and replacement of HVAC mechanical equipment, Building Control Systems, Security Systems or Fire Alarm Systems.

Assists branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes. Providing Level 1 technical support and assisting with technical development for others.

Ensures work is being performed in compliance with state, local and Federal legal requirements and operates on the job with the highest of ethics. Properly completes all required project and service documentation.

How Will You Do It

• Adheres to all Johnson Controls and customer safety standards. Provides safety leadership and instruction to all Technicians. Provides safety awareness and instruction to subcontractors on Johnson Controls’ work sites.
• Recognized as a Leader by peers while being a coach and mentor within the branch. Escalation points on technical issues and provides on‑job training for other technicians.
• Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems.
• Escalation points from the branch to the technical resource team in Milwaukee for critical issues. Viewed as an expert in each field by both employees and customers.
• Assists management with assuring proper field operational disciplines of other Technicians are followed.
• Regularly provides input on development and training needs of the branch.
• Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate.
• Assists with the identification of material needs required for service delivery.
• Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.
• Communicates with customers upon arrival and before leaving the work site. Ensures high levels of customer satisfaction. Meets regularly with customer to become familiar with operating problems. Keeps customer informed on the nature of service provided, outstanding issues and recommends system enhancements, upgrades, and repairs.
• Manages assigned work to meet a professional level of execution, on‑time and to the customer satisfaction.
• Provides consultant level services for customers related to building system repairs and enhancements.
• Ensures ultimate customer satisfaction levels with assigned customers.
• Conducts self‑study (reading, research and practice) to improve and maintain technical proficiency. Completes all training and certifications required by the company.

What We Look For

• Ability to act independently and coordinate the work of other employees and contractors on a customer site.
• Effective interpersonal skills to represent the company to customers and other outside contacts.
• Able to explain technical information to technical and non‑technical people.
• Requires high school diploma or GED equivalent.
• Requires at least 2 years of tech school or higher education.
• This is a Bargaining Unit Position.

Pay Rate: Hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement.