HVAC Call Center CSR: Bookings & Service Wins

Seacoast Service Partners, LLC.; Orlando (FL); Hybrid; USD 30.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k) with company match

Zusammenfassung

Seacoast Service Partners, based in Orlando, FL, is hiring a Call Center CSR - HVAC to handle inbound and outbound calls for residential HVAC services. The role is full-time, in-person, with pay of $22–$26 per hour plus performance incentives.

You will identify customer needs, convert calls to booked appointments, and maintain accurate records in the CRM while supporting dispatch and service levels in a high-volume environment.

Qualifikationen

• 2+ years in a call center, high-volume customer service, or similar environment.
• Experience in HVAC or home services is preferred.
• Experience handling inbound and outbound calls and using a CRM.
• Strong written and verbal communication skills.
• Basic proficiency with Google Sheets or Excel.

Aufgaben

• Handle inbound and outbound customer calls for residential HVAC services.
• Identify customer needs and convert calls/leads into booked service appointments.
• Provide professional, helpful, and efficient customer service.
• Follow scripts and brand standards.
• Maintain accurate customer data in the CRM and support dispatch handoffs.

Kenntnisse

Call center experience

Customer service

Communication skills

CRM proficiency

Google Sheets / Excel

Bilingual English/Spanish

Ausbildung

High school diploma or equivalent

Tools

CRM system

RingCentral

Google Local Services Ads

Spreadsheet tools

Jobbeschreibung

Seacoast Service Partners, based in Orlando, FL, is hiring a Call Center CSR - HVAC to handle inbound and outbound calls for residential HVAC services. The role is full-time, in-person, with pay of $22–$26 per hour plus performance incentives.

You will identify customer needs, convert calls to booked appointments, and maintain accurate records in the CRM while supporting dispatch and service levels in a high-volume environment.