Human Services Technician

Department-of-Family-and-Protective-Services; Round Rock (TX); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

100% paid health insurance

Retirement plans

Paid vacation, holidays, and sickLeave

Optional dental, vision, and life ins.

Flexible spending accounts

Employee discounts

Job summary

The Department of Family and Protective Services in Round Rock is seeking a Human Services Technician (CPI INV Unit HST I). This full-time, nonexempt role supports child protective investigations, transports clients, supervises visits, and performs clerical duties.

Position offers robust state benefits, regular schedule, and travel up to 75%. Closing date: 11/04/2026. Apply to join a dedicated team protecting children and vulnerable adults.

Qualifications

• Knowledge of Child Protective Investigations.
• Knowledge of community resources.
• Strong verbal and written communication.
• Ability to follow instructions.
• Ability to work effectively with others.
• Ability to supervise children of various ages.

Responsibilities

• Provide transportation for clients to appointments as requested by caseworkers.
• Observe and supervise parent-child visits.
• Complete forms and document client contact in agency systems.
• Maintain outgoing appointment calendar for scheduling requests.
• Perform clerical duties and respond to inquiries.
• Promote respect for cultural diversity among coworkers and contacts.
• Attend work regularly per agency policy.

Skills

CPS Investigations

Community Resources

Verbal/Written Communication

Follow Instructions

Team Collaboration

Supervise Children

Job description

Career Opportunities: Human Services Technician (22591)

Posting ID22591-Posted10/21/2026-Dept of Family & Protectve Svc-CPS Investigations Region 7-Protective Services-Not Eligible for Telework-b. $3000 - $4999 per month

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance —at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

• Functional Title: Human Services Technician
• Job Title: CPI INV Unit HST I
• Agency: Dept of Family & Protectve Svc
• Department: CPS Investigations Region 7
• Posting Number: 22591
• Closing Date: 11/04/2026
• Posting Audience: Internal and External
• Occupational Category: Protective Services
• Salary Range: $3,007.34-$3,946.25
• Pay Frequency: Monthly
• Salary Group: TEXAS-A-11
• Shift: Day
• Additional Shift: None
• Telework: Not Eligible for Telework
• Travel: Up to 75%
• Regular/Temporary: Regular
• Full Time/Part Time: Full time
• FLSA Exempt/Non-Exempt: Nonexempt
• Facility Location:
• Job Location City: ROUND ROCK
• Job Location Address: 1101 E OLD SETTLERS BLVD
• Other Locations: None
• MOS Codes: No military equivalent

This position functions as an assistant to agency staff and supervisors in providing human services families involved in Child Protective Investigations (CPI) cases, including transportation and documentation of services provided. It also includes supervising visitations between parents and children and providing various clerical functions. The position interacts routinely with Texas Department of Family and Protective Services (DFPS) staff, representatives from various organizations, and the general public.

• Provides transportation for clients to and from appointments as requested by caseworkers and/or Unit Supervisor.
• Observes and/or supervises parent and child visits.
• Completes appropriate forms and documentation concerning client contact including data entry into IMPACT and other agency systems.
• Maintain out-going paper and/or electronic appointment calendar for scheduling requests made by caseworkers/supervisor.
• Performs other duties as assigned and required to maintain unit operations including performing various clerical duties such as typing, filing, faxing, copying, answering/receiving telephone inquiries, etc.
• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
• Attends work regularly in accordance with agency leave policy.

Knowledge, Skills and Abilities (KSAs):

• Knowledge of Child Protective Investigations
• Knowledge of community resources
• Ability to communicate effectively verbally and in writing.
• Ability to follow instructions.
• Ability to get work effectively with others.
• Ability to effectively supervise children of various ages.