Human Services Technician

Socket.dev; Plainview (TX); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Dental/vision/life insurance

Flexible spending accounts

Employee discounts

Job summary

The Texas Department of Family and Protective Services (DFPS) in Plainview, TX, is hiring a full-time Human Services Technician to support CPI investigations. You will transport clients, supervise visits, and document casework in agency systems, while handling clerical tasks and calendar coordination.

This Regular, nonexempt role involves interaction with DFPS staff and partners, with travel up to 75%. A comprehensive benefits package includes health insurance, retirement plans, paid time off,

Qualifications

• Experience in transporting clients to appointments and coordinating visits.
• Ability to observe and supervise parent-child visits.
• Accurate completion of forms and data entry into agency systems.

Responsibilities

• Provide transportation for clients as requested by caseworkers or Unit Supervisor.
• Observe and supervise parent and child visits.
• Complete and document client interactions, including data entry into IMPACT and other systems.
• Maintain outgoing appointment calendars for scheduling requests.

Skills

Transportation

Supervising visits

Documentation

Data entry

Tools

IMPACT system

Job description

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure.

• Functional Title:Human Services Technician
• Job Title:CPI INV Unit HST I
• Agency:Dept of Family & Protectve Svc
• Department:CPS Investigations Region 1
• Posting Number:21718
• Closing Date:10/05/2026
• Posting Audience:Internal and External
• Occupational Category:Protective Services
• Salary Range:$3,007.34-$3,946.25
• Pay Frequency: Monthly
• Salary Group:TEXAS-A-11
• Shift:Day
• Additional Shift:
• Telework:Not Eligible for Telework
• Travel:Up to 75%
• Regular/Temporary:Regular
• Full Time/Part Time:Full time
• FLSA Exempt/Non-Exempt:Nonexempt
• Facility Location:
• Job Location City:PLAINVIEW
• Job Location Address:2903 W 7TH ST
• Other Locations:
• MOS Codes: No military equivalent

Brief Job Description:

This position functions as an assistant to agency staff and supervisors in providing human services families involved in Child Protective Investigations (CPI) cases, including transportation and documentation of services provided. It also includes supervising visitations between parents and children and providing various clerical functions. The position interacts routinely with Texas Department of Family and Protective Services (DFPS) staff, representatives from various organizations, and the general public. To learn more DFPS, please click here.

Essential Job Functions (EJFs):

• Provides transportation for clients to and from appointments as requested by caseworkers and/or Unit Supervisor.
• Observes and/or supervises parent and child visits.
• Completes appropriate forms and documentation concerning client contact including data entry into IMPACT and other agency systems.
• Maintain out-going paper and/or electronic appointment calendar for scheduling requests made by