Human Services-Program Coordinator

Triangle; Edgeworth (MA); On-site; USD 52,000 - 78,000; Full time

Job summary

Triangle in Broadway Day Services is seeking a Human Services-Program Coordinator to oversee community-based employment and activities, supervise Community Coordinators, and coordinate monthly schedules.

This full-time role requires strong leadership, coordination with Site Manager, and the ability to manage caseloads for DDS, MRC, and private pay clients, ensuring program goals and safety.

Responsibilities

• Supervises staff of Community Coordinators (Direct Support Workers) and leads the delivery of community-based employment and activities aligned with Community Based Day/Employment Supports models
• Assists with the training and orientation of new staff for software systems, programming components, and program related logistics
• Coaches staff to provide individualized support and problem solving for participants and their families
• Provides monthly, one-on-one documented supervision with Community Coordinators; enforces attendance and progressive disciplinary procedures as necessary
• Ensures and maintains proper staff to participant ratios; provides direct care as needed
• Along with Site Manager, leads hiring process for Community Coordinators (Direct Support Workers)
• Coordinates with Site Manager and staff to create and implement monthly schedules and employment schedules for program; solicits and provides feedback on a consistent basis to improve quality of services
• Supervises groups of participants in a variety of settings including work sites, volunteer sites, recreational outings, and other community outings
• Coaches Community Coordinators (direct care staff) on work sites, assessments, billing, etc.
• Maintains and builds professional relationships with companies with supported employment sites
• Stays abreast on current utilization of employment contracts and adjusts weekly schedules as needed
• Carts out appropriate units via Penelope on a daily basis, and adds service notes
• Networks and connects with community organizations to set up opportunities including volunteering/internships, employer tours, social/recreational, employment skills and independent living activities, all performed in the community
• Assists with the development of new and engaging curriculum to meet program goals
• Transports individuals to and from community activities/employment sites
• Prepares or assists in the preparation of required assessments and reports (i.e., incident reports, safety assessments, progress summaries, etc.)
• Intervenes in any unsafe interactions or behavioral incidents that occur to ensure individuals safety
• Collaborates with staff and Site Manager to ensure quality service delivery
• Provides regular checks-ins with staff and program participants to ensure services relate to individual's goals, needs, desires & interests
• Ensures 50% of programming occurs in the community
• Positively represents Triangle to customers, family members, and community organizations
• Other duties as assigned

Job description

Position: Human Services-Program Coordinator

Reports to: Human Services Site Manager

Hours: Full-time/Salaried, M-F, 8am-4:30pm

Location: Broadway Day Services

Triangle's Expectation of Employee:

• Adheres to Triangle Policy and Procedures
• Acts as a role model within and outside Triangle Performs duties as workload necessitates
• Maintains a positive and respectful attitude
• Communicates regularly with supervisor about Department issues
• Demonstrates flexible and efficient time management and ability to prioritize workload
• Consistently reports to work on time prepared to perform duties of position
• Meets Department productivity standards

Essential Duties and Responsibilities:

• Supervises staff of Community Coordinators (Direct Support Workers) and leads the delivery of community-based employment and activities aligned with Community Based Day/Employment Supports models
• Assists with the training and orientation of new staff for software systems, programming components, and program related logistics
• Coaches staff to provide individualized support and problem solving for participants and their families
• Provides monthly, one-on-one documented supervision with Community Coordinators; enforces attendance and progressive disciplinary procedures as necessary
• Ensures and maintains proper staff to participant ratios; provides direct care as needed
• Along with Site Manager, leads hiring process for Community Coordinators (Direct Support Workers)
• Coordinates with Site Manager and staff to create and implement monthly schedules and employment schedules for program; solicits and provides feedback on a consistent basis to improve quality of services
• Supervises groups of participants in a variety of settings including work sites, volunteer sites, recreational outings, and other community outings
• Coaches Community Coordinators (direct care staff) on work sites, assessments, billing, etc.
• Maintains and builds professional relationships with companies with supported employment sites
• Stays abreast on current utilization of employment contracts and adjusts weekly schedules as needed
• Carts out appropriate units via Penelope on a daily basis, and adds service notes
• Networks and connects with community organizations to set up opportunities including volunteering/internships, employer tours, social/recreational, employment skills and independent living activities, all performed in the community
• Assists with the development of new and engaging curriculum to meet program goals
• Transports individuals to and from community activities/employment sites
• Prepares or assists in the preparation of required assessments and reports (i.e., incident reports, safety assessments, progress summaries, etc.)
• Intervenes in any unsafe interactions or behavioral incidents that occur to ensure individuals safety
• Collaborates with staff and Site Manager to ensure quality service delivery
• Provides regular checks-ins with staff and program participants to ensure services relate to individual's goals, needs, desires & interests
• Ensures 50% of programming occurs in the community
• Positively represents Triangle to customers, family members, and community organizations
• Other duties as assigned

Primary Case Management Responsibilities:

• Manages caseload of DDS, MRC, and private pay clients
• Consults with Site Manager and staff to ensure consistent case management practices are followed
• Collaborates with Site Manager and staff to write and submit appropriate ISP goals and to accurately track progress/identify challenges
• Participates in ISP meetings with Department of Developmental Services, participants, and their families or other members of their support team as needed
• Ensures 98% of ISP documents are submitted on-time and 80% of ISP goals are met
• Monitors participant attendance and proper billing of services in Penelope database daily
• Participates in agency wide committees and initiatives as assigned
• Attends monthly case management meetings as requested
• Takes direction from Site Manager to collect accurate data as needed for ISP's, behavior plans, monthly progress notes, etc.; trains staff as appropriate
• Checks and ensures completion of ISP, behavior, and other data; follows up as appropriate