Human Services Coordinator – Access Health/TriCity – Multiple Locations

Roper St. Francis; North Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Roper St. Francis Healthcare in Charleston, SC, is seeking a Human Services Coordinator to support the AccessHealth Tri-County Network by coordinating case management services, assisting with applications for benefits, and building partnerships with community resources.

You will work under the supervision of the Program Director, provide daily casework, ensure timely communication among agencies, protect patient confidentiality, and contribute to quality improvement and patient safety

Qualifications

• Bachelor’s degree in Social Work, Human Services, Sociology, Psychology, Counseling and Health Education or related field (Required)
• 5 years of experience in case management or counseling, preferably in a public health setting or with high-risk populations
• Experience related to the marginalized population is required

Responsibilities

• Serve as point of contact for patients’ care coordination across departments and partners.
• Participate in ongoing quality improvement and advocate for patient safety.
• Meet with Community Care Navigation Team to discuss pending status and conditions and guide navigators on care coordination issues.
• Provide daily casework including applications and developing care plans.
• Assist Program Director in developing and maintaining a network of human services and community resources.
• Document findings, actions, and plans using Access Health guidelines.
• Input data into patients’ charts and run data reports as needed.
• Assist with applications to Medicaid, Medicare, ACA plans, and other insurance programs.
• Facilitate coordinated, non-duplicative case management with timely two-way agency communication.
• Maintain strict confidentiality of all client data.

Skills

Case management

Care coordination

Patient advocacy

Documentation

Data entry

Education

Bachelor’s in Social Work or related field

Job description

Thank you for considering a career at Roper St. Francis Healthcare!

Primary Function/General Purpose of Position

The Human Services Coordinator assists the case management team with the delivery of clinical case management services to assigned patient populations and, under the supervision of the Program Director, is responsible for providing supplemental program coordination and sound operational direction for the AccessHealth Tri-County Network program. Services include but are not limited to outreach, monitoring, service planning, financial resource planning, case coordination, advocacy, education, and follow-up directly related to the patient.

Essential Job Functions

• Serves as the point of contact for patients’ care coordination throughout hospital departments and community partners.

• Acts as a patient safety advocate by participating in ongoing quality improvement in the department. Incorporates the professional practice model into care delivery.

• Meet regularly with the Community Care Navigation Team to discuss pending status and ongoing conditions of patients and provide guidance to Community Care Navigators as needed with medical and social patient care coordination issues and evaluate effectiveness.

• In collaboration with the Program Manager, provides guidance to teammates in the absence of the Program Director.

• Provide daily casework on assigned set of patients enrolled in the AccessHealth Tri-County Network Program to include completing applications, developing care plans, and other aspects of social service coordination.

• Assist Program Director in developing and maintaining a network of human services and community resources that partner with AHTN to provide supportive services to clients.

• Documents all findings, actions, and plans using the guidelines and standards of Access Health.

• Input data into patients’ charts and assist with running data reports when needed.

• Assist case managers with applications to benefits programs and reimbursement sources, including, but not limited to, Medicaid and Medicare, AIDS drug assistance applications, ACA Insurance marketplace plans, prescription assistance programs, charity applications, and other insurance applications.

• Facilitate case coordination, which is non-duplicative and collaborative; be responsible for timely two-way communication between other agencies; and ensure continuous seamless case management.

• Maintain strict confidentiality of all client data and observe all policies concerning the release of information.

• Performs other job duties and responsibilities as required.

Licensing/Certification

• N/A

Education

• Bachelor’s in Social Work, Human Services, Sociology, Psychology, Counseling and Health Education or related field (Required)

Work Experience

• 5 Years of experience in case management or counseling, preferably in a public health setting or with high-risk populations

• Program management or coordination experience preferred.

• Experience related to the marginalized population is required

• Related unpaid and internship experience is accepted.

Patient Population

The following must be included in all position descriptions that involve direct or indirect patient care. This is a Joint Commission requirement. Also, select the age of the patient population served:

x Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

x Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient’s status and interprets the appropriate information needed to identify each patient’s requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

x Adults (18-64 years)

x Geriatrics (65 years and older)

Not applicable to this position

Working Conditions

This section addresses the physical environment in which the employee will perform the work. Please identify ALL working conditions that apply to the role.

x Periods of high stress and fluctuating workloads may occur.

x Long-distance or air travel as needed- not to exceed 10% travel.

x General office environment.

May be exposed to high noise levels and bright lights.

May be exposed to physical altercations and verbal abuse.

May be exposed to limited hazardous substances or body fluids.* May be required to use physical restraints.

May be exposed to human blood and other potentially infectious materials. *