Human Services Case Manager - Closing Date: 11/19/26

Ponca Economic Development Corporation; Norfolk (NE); On-site; USD 27,000 - 41,000; Full time

Job summary

The Ponca Tribe of Nebraska seeks a Human Services Case Manager in Norfolk, NE. This non-exempt role helps tribal members access tribal and community resources to improve self-sufficiency and well-being. The position involves coordination of services, documentation, and advocacy within a multi-department framework.

You will engage with tribal members across the service area, perform intake tasks, and collaborate with partner agencies to support health, education, and cultural objectives.

Qualifications

• Associates degree in human services or related field.
• Two years of case management or advocacy experience.
• Experience connecting with community resources.
• Excellent written and oral communication skills.
• Valid driver’s license and insurable.
• Must pass drug and alcohol, motor vehicle, education, character and criminal background checks.
• Willingness to travel within and outside the Ponca Service Delivery Area.

Responsibilities

• Promote Ponca services and connect members with available resources and programs.
• Build relationships with Ponca members in the assigned district to promote services and foster trust.
• Identify community resources contributing to self-sufficiency and sustainable lifestyles.
• Provide case management and document services for Ponca members.
• Maintain accurate client and program files within approved software systems.
• Collaborate with Federal, State, local, and nonprofit agencies.
• Complete monthly reports outlining goals, objectives, service plans and achievements.
• Provide direct services and advocate to meet identified needs of members.
• Assess needs including intake activities, home visits, and attending meetings/hearings/appointments.
• Partner with child welfare program to support Ponca children and families.
• Participate in departmental planning, staff meetings, committee work, and trainings.
• Facilitate support groups and community education events.
• Practice strict confidentiality per Ponca policies.
• Other duties as assigned.

Skills

Interpersonal skills

Written and oral communication

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Valid driver’s license

Willing to travel

Education

Associates degree in human services or related field

Bachelor’s degree in human services or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Human Services Full Time 101-630 Norfolk, NE, US 1 Attachments

4 days ago Requisition ID: 1225

Salary Range: $19.62 To $29.90 Annually

Position:

Human Services Case Manager

Division:

Department:

Human Services

Reports To:

Human Services Case Manager Supervisor

Location:

Norfolk

Exempt/Non-Exempt:

Non-exempt

Grade 8 ($19.62-$29.90)

Classification:

Summary

The Ponca Tribe of Nebraska is a federally recognized Tribe with its ancestral homeland located in Niobrara, NE. The Tribe does not have a reservation in the classic definition; rather, the Ponca Restoration Act defined its jurisdiction as a ‘Service Delivery Area’ comprised of 15 counties throughout parts of Nebraska, Iowa, and South Dakota. Within its Service Delivery Area, the Tribe offers a broad range of health, social, educational, and cultural services.

Position assists Tribal Members in attaining self-sufficiency and healthy lifestyles through access to Tribal and community resources, education, and supportive services which may include referrals to other Tribal programs or outside agencies. Identification of service gaps to guide planning, development, and implementing human services programs is integral to the position.

Essential Responsibilities and Duties

• Promote Tribal and cultural heritage by connecting Ponca members with services, resources, and programs available.
• Build relationships with Ponca members within assigned district to promote services, build trust, and foster open communication.
• Assist in identifying community resources that contribute to self-sufficiency and sustainable lifestyles.
• Provide case management and document services offered, available, or provided to Ponca members.
• Maintain accurate client and program files within approved software systems.
• Cooperate and collaborate with Federal, State, local, and nonprofit agencies.
• Complete monthly reports outlining program goals, objectives, service plans, and achievements.
• Provide direct services and advocate to meet identified needs of members.
• Assess needs of Ponca members which includes conducting intake activities, home visits, and attending meetings/hearings/appointments as deemed necessary to ensure health and wellbeing of clients.
• Partner with child welfare program to provide case management services and support to Ponca children and their families.
• Participate in departmental planning, staff meetings, committee assignments, certification coursework, and education events as directed.
• Facilitate support group and community education events as needed.
• Practice strict confidentiality in accordance with all applicable Ponca Tribe of Nebraska policies.
• Assist in meeting the goals and objectives of the Ponca Tribe of Nebraska.
• Other duties as assigned.

Relationships and Authority

This position has no supervisory authority. Works closely with other departments including Behavioral Health, Child Welfare, Youth Services, Domestic Violence, Workforce Development, Education, Health Services, Culture, ICWA Specialist, Ponca Tribe of Nebraska employees, as well as external organizations and agencies.

Working Environment and Physical Demands

This position is in a professional office environment. This position requires frequent verbal and written communication including face-to-face, virtual, and telephone interactions. At times staff may be required to work with clients who are in crisis and demonstrate empathy, understanding, respect, and advocacy while remaining calm in stressful situations.

This role routinely uses standard office equipment such as computers, phones, printers, scanners, and photocopiers. This staff will sit, stand, bend, lift, and move intermittently during work hours. This position will be subject to potentially emotionally disturbing material as presented to staff, clients, and outside entities.

Will be required to work outside normal business hours to include evenings and weekends.

Extensive travel throughout the Ponca Service Delivery Area will be required and occasional travel outside of the Service Delivery Area.

Qualifications

Minimum

• Associates degree in a human services, related field, or equivalent combination of experience and education.
• Two years experience in case management or advocacy.
• Experience connecting with community resources.
• Interpersonal skills working with vulnerable populations.
• Computer proficiency in Microsoft Word, Excel, and PowerPoint programs.
• Excellent written and oral communication skills.
• Valid driver’s license and be insurable.
• Must successfully pass drug and alcohol testing, motor vehicle, education, character, and criminal background** checks.
• Able and willing to travel in and out of the Ponca Service Delivery Area.

Preferred

• Bachelor’s degree in a human services, related field, or equivalent combination of experience and education.
• Three years of case management experience.
• Experience working with Department of Health and Human Services for eligibility of TANF, SNAP, Medicaid/Medicare, disability, and/or Social Security.
• Creating, managing, and facilitating budgeting activities.
• One year experience working with Native Americans or Native American organizations.
• Knowledge and understanding of Public Law 93-638 Indian Self-Determination Act.

Preference will be given to Ponca Tribe of Nebraska members or members of a federally recognized tribe. However, all qualified individuals are eligible.

The Ponca Tribe of Nebraska is an at-will employer.

**This position must comply with Public Law 101-630, Indian Child Protection and Family Violence Prevention Act and 25 CFR Part 63 Indian Child Protection Act.