Human Resources Representative - Onboarding Service Center

Saint Francis Hospital, Inc.; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Saint Francis Hospital, Inc. is seeking a Human Resources Representative to serve as the first point of contact for HR-related inquiries within the shared services department at the Tulsa location.

The role supports recruitment, compensation, employee relations, and benefits, handling data entry, document management, and reception duties while ensuring confidentiality and high-quality service.

Qualifications

• Demonstrated ability to maintain a high degree of confidentiality.
• Working knowledge of Microsoft Office and other applicable applications including Workday.
• Working knowledge of Human Resources Policies and Procedures.
• Effective interpersonal, written and oral communication skills.
• Excellent customer service skills.

Responsibilities

• Answers and responds to inquiries regarding questions, concerns, and status updates and changes supporting the recruitment, compensation, employee relations and benefits areas within the Human Resources department.
• Performs data entry in appropriate applications utilizing established practices and guidelines; ensures correct information and approvals are obtained, verifies completeness of information, follows up on any needed information and communicates to applicable parties, as needed.
• Researches discrepancies in any work performed to ensure timely and accurate processing with appropriate approvals.
• Maintains various types of files and filing systems; accurately documents detailed information regarding interactions with potential candidates, employees, former employees, and retirees, as needed.
• Provides reception duties including greeting internal and external customers, answers phones and initiates phone communications with follow up to resolve any customer needs, provides appointment scheduling support, as needed.
• Maintains various database information; processes data for updating and entering information; and provides tracking for reporting purposes.
• Assists with departmental projects such as Open Enrollment, benefits and recruitment fairs, performance evaluations, and other special assignments.

Skills

MS Office

Workday

Confidentiality

Customer service

Communication

Organizational skills

Education

High School Diploma or GED

Tools

Workday

Microsoft Office

Job description

Full Time Days Schedule

Monday - Friday | 8:00am - 4:30pm

Job Summary

The Human Resources Representative serves as the first point of contact for the health system relating to human resources related inquires. This role provides requested information or takes appropriate action to resolve, refer, or elevate issues to appropriate team members for resolution; and is accountable for the high-quality service provided by the HR Shared Services department.

Minimum Education

High School Diploma or GED.

Licensure, Registration and/or Certification

None.

Work Experience

Minimum 2 years of related experience.

Knowledge, Skills and Abilities

• Demonstrated ability to maintain a high degree of confidentiality.
• Working knowledge of Microsoft Office and other applicable applications including Workday.
• Working knowledge of Human Resources Policies and Procedures.
• Effective interpersonal, written and oral communication skills.
• Excellent customer service skills.
• Ability to organize and prioritize work in an effective and efficient manner.
• Ability to be detail oriented as might be required in the examination of numerical data.
• Ability to manage time effectively to ensure the timely completion of assigned projects.

Essential Functions and Responsibilities

• Answers and responds to inquiries regarding questions, concerns, and status updates and changes supporting the recruitment, compensation, employee relations and benefits areas within the Human Resources department.
• Performs data entry in appropriate applications utilizing established practices and guidelines; ensures correct information and approvals are obtained, verifies completeness of information, follows up on any needed information and communicates to applicable parties, as needed.
• Researches discrepancies in any work performed to ensure timely and accurate processing with appropriate approvals.
• Maintains various types of files and filing systems; accurately documents detailed information regarding interactions with potential candidates, employees, former employees, and retirees, as needed.
• Provides reception duties including greeting internal and external customers, answers phones and initiates phone communications with follow up to resolve any customer needs, provides appointment scheduling support, as needed.
• Maintains various database information; processes data for updating and entering information; and provides tracking for reporting purposes.
• Assists with departmental projects such as Open Enrollment, benefits and recruitment fairs, performance evaluations, and other special assignments.

Decision Making

Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.

Working Relationships

Works directly with patients and/or customers. Works with internal/external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.

Special Job Dimensions

None.

Supplemental Information

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Location

Human Resources Service Center - Yale Campus Location: Tulsa, Oklahoma 74136

Equal Opportunity Statement

EOE Protected Veterans/Disability

About Saint Francis

Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.