Human Resources Recruitment Coordinator/Customer Service Manager

All Ways Caring HomeCare; Rock Hill (SC); On-site; USD 21,000 - 29,000; Full time

Job summary

All Ways Caring HomeCare is seeking an on-site Customer Service Manager/HR Designee to coordinate care, staff assignments, and scheduling for clients. You will support HR functions including recruitment, onboarding, training, and record-keeping, while ensuring compliance with applicable regulations.

The role emphasizes liaison with the client circle of care, problem solving, and maintaining accurate documentation to support billing and service delivery.

Qualifications

• Requires a high school diploma or GED; some college coursework or an associate degree is preferred.
• 2+ years in community service, client service or staffing experience.
• 2+ years of general office/computer experience including scheduling and HRIT.
• 1–2 years in HR with high-volume recruiting preferred.
• 1–2 years in a supervisory role preferred.

Responsibilities

• Coordinate quality care and customer service by matching clients with staff and scheduling services.
• Support HR processes: recruitment, onboarding, training, record-keeping, and compliance.
• Maintain HR files and ensure regulatory compliance for federal, state, and local laws.
• Assist with onboarding, exits, and data entry in the HRIS and ATS systems.
• Communicate with clients, families, and care staff to resolve issues and improve outcomes.

Skills

Communication

Time management

Multitasking

Attention to detail

Team collaboration

Education

High school diploma or GED

Associates degree preferred

Tools

Microsoft O365

HRIS

ATS

Scheduling software

Job description

Our Company

All Ways Caring HomeCare

Overview

The Customer Service Manager/HR Designee (CSM/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSM/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance.

This is an on-site position - Monday-Friday 8am-4:30pm

External Job Description

• Understands and ensures adherence to the agreed plan of care for each client in your caseload
• Facilitates communication and serving as a liason between the client’s circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies
• Monitors and escalates changes in client’s plan of care, services or condition
• Ensures proper documentation and record-keeping for agency payers
• Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment
• Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
• Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance
• Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified
• Coordinates or supports new hire on-boarding as well as employee exit meetings
• Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
• Coordinates Personnel Action Forms (PAF) for assigned service site(s)
• Ensures compliance with federal, state, and local employment laws and regulations
• Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker
• Direct and participate in on call responsibilities as needed.
• Other duties as assigned

Qualifications

• High school diploma or GED; some college coursework or Associates degree preferred
• Two or more years of community service, client service or staffing experience
• Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
• One to two years of Human Resources with high volume recruiting experience preferred
• One to two years in a supervisory role preferred
• Prior experience delivering services to the elderly, disabled, or developmentally disabled preferredDemonstrates sound decision-making based on available information and applies appropriate judgment within the role.
• Manages and prioritizes multiple tasks and communication channels while maintaining accuracy and attention to detail.
• Communicates clearly and professionally in both oral and written formats.
• Collaborates effectively with employees and individuals across all departments and levels; builds positive working relationships while maintaining a flexible leadership and communication style as needed.
• Adapts to changing priorities, processes, or environments and learns new tasks as needed.
• Works effectively with minimal supervision and takes ownership of assigned responsibilities.
• Maintains professional conduct during routine and challenging interactions.
• Performs well in high-pressure situations and environments and manages reports appropriately and effectively in such situations and environments.
• Responds constructively to conflict, customer concerns, or high-pressure interactions using appropriate job-specific techniques.
• Minimal travel may be required

About our Line of Business

All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.

Salary Range

USD $18.00 / Hour