Human Resources Program Manager

Quanta Services, Inc.; Chattanooga (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

Service Electric Company in Chattanooga, TN is seeking an experienced Human Resources Program Manager to design, implement, and track specialized HR programs aligned with organizational goals. This role drives continuous improvement across engagement, training, and performance management.

You will partner with HR leadership and subject matter experts to identify needs, develop plans and metrics, and manage onboarding, career development, and talent initiatives while maintaining confidentiality

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, I/O Psychology or equivalent knowledge or skills obtained through a combination of education, training, and experience.
• 3+ years of Human Resources/Organizational Development or similar experience.

Responsibilities

• Partner with the Vice President of Human Resources and other company leadership to design, implement, and manage specialized HR programs and initiatives that support organizational objectives and improve the employee experience.
• Partner with members of Human Resources, company leadership, and subject matter experts to identify program needs and priorities, ensuring solutions meet the needs of the company.
• Develop project plans, timelines, and success metrics for each program, ensuring on-time and on-budget delivery.
• Analyze and utilize data to identify trends, forecast needs, and inform HR strategy and decision-making.
• Conduct and/or oversee the exit interview process for departing employees. Analyze exit interview data to identify trends, root causes of turnover, and opportunities for improvement.
• Work with the Human Resources Manager and others to ensure the onboarding program is executed from pre-hire through the first six months to create a positive employee experience.
• Support the design and implementation of career pathing programs.
• Partner with managers to create individual development plans and track progress against them.
• Identify skill gaps and learning needs across the organization in partnership with managers.
• Support the design, coordination, and evaluation of training and development programs. Track training participation.
• Lead the performance management program, partnering with managers and leadership to ensure timely, effective, and equitable performance reviews.
• Maintain and update the company handbook to reflect current policies, legal requirements, and best practices, coordinating with legal and leadership on approvals.
• Assist with Talent Acquisition, as needed.
• Plan employee engagement activities and initiatives.
• Other duties as assigned.

Skills

Project management

Communication skills

Analytical skills

Organizational skills

Confidentiality

Education

Bachelor’s degree in Human Resources, Business Administration, I/O Psychology or equivalent knowledge

3+ years of HR/Organizational Development experience

Tools

Microsoft Office

Job description

About Us

At Service Electric Company, we believe that each employee contributes directly to the success and growth of our company. Specializing in transmission, distribution, substation, storm restoration, and technical services., our rapid expansion follows our growing reputation for delivering safe, quality, and on-time projects to all our customers. Whether we’re staffing internal support or in-field workforce, we are guided by our Core Values of Quality, Safety, and Responsibility. Incorporated in 1945, SERVICE ELECTRIC Company now employs over 2,000 employees and operates a fleet of more than 2,000 pieces of equipment. Our primary footprint includes the Southeast, Midwest, and Puerto Rico, but our crews travel throughout the Country to assist with storm restoration. Service Electric Company is a subsidiary of Quanta Services, Inc. (NYSE:PWR). Our culture is about supporting an environment where all employees can be themselves, are valued, and have an equal opportunity to succeed.

About this Role

Human Resources Program Manager oversees the design, implementation, management, and tracking of specialized Human Resources programs and initiatives to ensure that they align with organization goals. This role drives continuous improvement across key HR functions, including but not limited to employee engagement and retention, training and development, and performance management.

What You’ll Do

POSITION FUNCTIONS

• Partner with the Vice President of Human Resources and other company leadership to design, implement, and manage specialized HR programs and initiatives that support organizational objectives and improve the employee experience.
• Partner with members of Human Resources, company leadership, and subject matter experts to identify program needs and priorities, ensuring solutions meet the needs of the company.
• Develop project plans, timelines, and success metrics for each program, ensuring on-time and on-budget delivery.
• Analyze and utilize data to identify trends, forecast needs, and inform HR strategy and decision-making.
• Conduct and/or oversee the exit interview process for departing employees. Analyze exit interview data to identify trends, root causes of turnover, and opportunities for improvement.
• Work with the Human Resources Manager and others to ensure the onboarding program is executed from pre-hire through the first six months to create a positive employee experience.
• Support the design and implementation of career pathing programs.
• Partner with managers to create individual development plans and track progress against them.
• Identify skill gaps and learning needs across the organization in partnership with managers.
• Support the design, coordination, and evaluation of training and development programs. Track training participation.
• Lead the performance management program, partnering with managers and leadership to ensure timely, effective, and equitable performance reviews.
• Maintain and update the company handbook to reflect current policies, legal requirements, and best practices, coordinating with legal and leadership on approvals.
• Assist with Talent Acquisition, as needed.
• Plan employee engagement activities and initiatives.
• Other duties as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in Human Resources, Business Administration, I/O Psychology or equivalent knowledge or skills obtained through a combination of education, training, and experience.
• 3+ years of Human Resources/Organizational Development or similar experience.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent project management skills, capable of handling multiple projects concurrently with good time management.
• Solid experience in Microsoft Office.
• Organized with a strong attention to detail.
• Strong ability to identify and solve issues.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Strong interpersonal and customer service skills.
• Self-motivated.
• Ability to build and foster relationships with team members.
• Ability to maintain confidentiality.
• Ability to conducts self in an appropriate manner as a representative of SEC, working effectively in a diverse work environment.

NOTE: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, working conditions, physical demands, and activities may change or new ones many be assigned at any time with or without notice.

Service Electric Company provides Equal Employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.