Human Resources Manager

Sonesta Hotels; Rosemont (IL); On-site; USD 77,000 - 87,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k) retirement plan with company 1:

Paid vacation and sick days

Hotel employee discounts

Educational assistance

Parental leave

Life insurance

Disability insurance

Job summary

Sonesta International Hotels is seeking a Human Resources Manager to partner with hotel leadership and manage the full employee lifecycle in a fast-paced hospitality environment.

You will lead recruitment, onboarding, employee relations, performance management, compliance, and development while fostering an inclusive culture across our properties.

Qualifications

• Bachelor’s degree in HR, business or hospitality field is preferred.
• 3+ years HR experience in fast-paced environments such as hospitality or retail.
• Strong knowledge of employee relations, compliance, recruitment and onboarding.

Responsibilities

• Support day-to-day HR operations and create a positive employee experience.
• Partner with department leaders on recruitment, onboarding, retention and workforce planning.
• Provide guidance on employee relations, performance coaching, investigations, and actions.
• Drive engagement, training, culture, and team communications.
• Ensure compliance with laws, HR policies, and company procedures.
• Maintain records, reporting, HRIS updates, and handle inquiries.

Skills

HR generalist experience

Employee relations

Recruitment & onboarding

Performance management

HR compliance

HRIS (Workday)

HR reporting & analytics

Communication

Confidentiality

Education

Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or related field

Tools

Workday

Job description

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

As the Human Resources Manager, you’ll play a key role in creating that experience for our employees every single day.

This is an exciting opportunity for an HR professional who loves building relationships, solving problems, supporting leaders, and creating positive employee experiences in a fast-paced hospitality environment. You’ll partner closely with hotel leadership and employees across all departments to support the full employee lifecycle — from recruitment and onboarding to employee relations, engagement, performance management, compliance, and development.

If you’re approachable, organized, solutions-focused, and passionate about people and culture — we’d love to meet you.

What you’ll be doing

• Support day-to-day Human Resources operations for the hotel, ensuring a positive and engaging employee experience.
• Partner with department leaders on recruitment, interviewing, hiring, onboarding, retention, and workforce planning initiatives.
• Provide guidance and support on employee relations matters including performance management, coaching conversations, investigations, corrective actions, accommodations, and conflict resolution.
• Help drive employee engagement, recognition, training, culture, and team member communication initiatives.
• Support compliance with federal, state, and local employment laws, HR policies, labor regulations, and company procedures.
• Maintain employee records, HR documentation, reporting, audits, and HRIS system updates with accuracy and confidentiality.
• Assist with leave management, benefits support, payroll coordination, and employee inquiries.
• Partner closely with Talent Acquisition, Payroll, Benefits, and Operations teams to support business needs and staffing priorities.
• Monitor turnover trends, staffing challenges, and employee feedback to identify opportunities for improvement.
• Support training and development initiatives including onboarding, leadership development, and compliance training.
• Help foster an inclusive, collaborative, and positive workplace culture aligned with Sonesta’s People People philosophy.
• Assist with HR projects, process improvements, and employee experience initiatives that support operational success.
• Any other duties as assigned.
• Spanish Bi-lingual a plus

What great looks like

• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or related field preferred.
• 3+ years of Human Resources experience, ideally within hospitality, hotels, retail, healthcare, restaurants, or other fast-paced service environments.
• Strong knowledge of employee relations, HR compliance, recruitment, onboarding, performance management, and employment law.
• Experience supporting high-volume operational teams and partnering with frontline leaders.
• Working knowledge of HRIS systems such as Workday and familiarity with HR reporting and analytics.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Collaborative, positive, and solutions-oriented mindset with a strong customer service approach.
• SHRM Certification, or hospitality HR experience preferred.
• A passion for hospitality, people leadership, employee engagement, and creating exceptional workplace experiences.

Anticipated Pay Range & Additional Job Information

Pay Range $77,000 - $87,000 yearly. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.