Human Resources Manager

Avenue5 Residential, LLC; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Avenue5 Residential, LLC in Phoenix seeks a human resources manager to lead investigations, manage performance, and partner with regional leaders to support 800+ associates across our properties.

The role drives HR initiatives, delivers internal customer support, and advances process improvements while ensuring policy compliance and strong associate engagement. You will handle complex associate relations cases, navigate unemployment matters, and collaborate with outside counsel when needed.

Qualifications

• Bachelor's degree required.
• Five or more years of HR experience required.
• Three to five years in multi-family property management preferred.
• Certification in HR (SHRM or HRCI) preferred.
• Three to five years of direct management experience preferred.
• Five or more years of experience managing senior client relationships required.
• Participation in industry groups preferred.

Responsibilities

• Lead investigations and counsel associates through challenging situations.
• Manage complex associate relations cases and assess risk.
• Support performance evaluation processes and development.
• Stay current with federal, state, and local employment laws.
• Provide internal customer support and drive process improvements.
• Partner with leadership to develop solutions and share best practices.
• Travel up to 5% as needed.

Skills

Investigations

Employee relations

Performance management

Policy compliance

MS Office

HRIS

Education

Bachelor's degree in HR or related field

5+ years HR experience

Multi-family property management experience

SHRM/HRCI certification preferred

Direct management experience

Senior-level client relationship experience

Industry groups participation preferred

Tools

MS Office Suite

Excel

HRIS systems

Job description

Are you the HR pro to call when things get complicated?

Join Avenue5 as a human resources manager to lead investigations, manage performance, and work with our leaders to support 800+ associates.

About Us

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:

• Listen to our associates, recognize them, and give them room to grow
• Invest in our associates to help them become the best version of themselves
• Approach every important decision with our associates in mind
• Celebrate our associates’ successes and encourage them to raise the bar even higher

Summary of Responsibilities

The human resources manager is responsible for the strategic and hands-on full-cycle human resources support to our corporate and property associates within their assigned region. This role executes human resource initiatives, provides internal customer support, and drives functional excellence and process improvement. The human resources manager leads associate investigations and partners with key leadership, as appropriate, to counsel associates through challenging situations by applying comprehensive knowledge and human resource policies and procedures.

Primary Responsibilities and Objectives

• Ability to understand business objectives and recommend both established and new approaches to reinforce policies and procedures
• Manage complex associate relations cases by leveraging the expertise of outside counsel, in addition to collaborating with leadership to determine the efficacy of the outcome
• Proactively assess all associate relations cases for risk and consistency
• Analyze moderate to complex investigations in a variety of matters, including violation of organizational policies or procedures, perceived unfair treatment, and unlawful workplace activity
• Partner with 3rd party unemployment supplier to compile all relevant documentation regarding an associate’s departure from the company
• When applicable, represent the organization in unemployment hearings and court cases
• Ability to successfully monitor the pulse of the associates to ensure a high level of engagement
• Develop strong relationships with peers and leadership to develop solutions and efficiencies, collaborate and share best practices, and elevate issues appropriately to support leadership needs
• Support associates and leadership through the performance evaluation process and training and development
• Stay abreast of all federal, state, and local employment and industry-specific laws as it pertains to the Avenue5 workforce
• Perform other duties as assigned

Education and Experience

• Bachelor's degree is required
• Five or more years of experience in human resources is required
• Three to five years of experience in multi-family property management is preferred
• Certification in human resources (HRCI or SHRM) is preferred
• Three to five years of direct management experience is preferred
• Five or more years of experience in managing, expanding, and developing relationships with clients at a senior level is required
• Participation in industry groups is preferred

Skills and Requirements

• Comfortable with a high-volume workload and solution-focused
• Strong understanding of human resource industry trends, issues, and emerging technology
• Track record of accomplishments and high-impact results
• Ability to work independently and prioritize effectively in a fast-paced environment
• Intermediate to advanced level knowledge of MS Office Suite including Outlook, Word, PowerPoint, and Excel (including Excel functions)
• Ability to meet deadlines
• Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development
• Ability to work independently and prioritize effectively in a fast-paced environment
• Excellent written and verbal communication skills
• Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned

Scheduling

• Required to maintain a regular schedule which may also require working outside of regular schedule, weekends, and non-traditional holidays
• Ability to travel (including overnight) up to 5%

Environment

• Exposure to an environment typically found in an office building

Physical Requirements

• Ability to lift, push, and pull up to 25 pounds
• Must be able to observe and detect signs of emergency through visual and/or auditory cues
• Must be able to remain stationary, move around, reach, and position oneself as needed for extended periods
• Ability to communicate and express or exchange ideas with others, as well as those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly
• Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound
• Visual requirements including color, depth perception, and field vision
• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
• Ability to tolerate stressful situations
• Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Diversity

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.