Human Resources Manager

Fanatics Commerce; Pennsylvania; On-site; USD 90,000 - 120,000; Full time

Job summary

Fanatics Commerce is seeking an HR Manager to partner with Easton, PA site leadership on employee relations, labor relations, talent management, and compliance across fulfillment and distribution operations.

The role emphasizes coaching, data-driven HR practices, and ensuring consistent policy execution in a fast-paced, high-volume environment.

Qualifications

• 8+ years of progressive HR experience across employee relations, performance, recruiting, and compliance.
• Experience leading HR teams of varying sizes (3+ years).
• Experience in union environments preferred.

Responsibilities

• Partner with site leadership to deliver integrated HR programs and workforce solutions.
• Lead labor relations activities, contract interpretation, and collective bargaining administration.
• Investigate employee concerns and manage performance, policy interpretation, and coaching.
• Ensure accurate personnel records and compliance with laws across the site.

Skills

Employee relations

Labor relations

Talent management

Coaching & development

HR analytics/HRIS

Education

Bachelor's degree in HR/Business

Tools

Oracle/HRIS

Job description

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the HR Manager will play a critical role in driving compliant, people-first HR operations across union and non-union site environments at Fanatics Commerce.

ROLE OVERVIEW

The HR Manager serves as a strategic and hands-on HR partner to site leadership, responsible for employee relations, labor relations, talent management, compliance, and workforce planning across fulfillment and distribution operations. In a union environment, this role is essential tomaintainingpositive labor relations, supporting collective bargaining agreement administration, and ensuring consistent application of policies and procedures. The HR Manager delivers business and fan impact through BOLD leadership andexecutionexcellence,leveragingdata, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

• Partner closely with Operations leadership, Recruiting, Compensation, Benefits, Learning & Development, and Employee Relations to deliver integrated HR programs and workforce solutions that support site-level operational goals.
• Collaborate with HR leadership to align site HR strategy with broader businessobjectives, translating enterprise priorities into tactical execution at the local level.
• Build trust and credibility with employees, site leaders, HR partners, and union representatives to drive consistent, compliant HR practices.
• Lead, coach, and develop assigned HR team members, ensuring strong execution, clear accountability, and continued professional growth across the HR function.
• Provide direct coaching and guidance to site leaders on performance management, corrective action, policy interpretation, and leadership effectiveness to strengthen the overall management team.

Fan & Customer Impact (Obsessed with Fans)

• Foster a positive, inclusive, and engaging workplace culture through employee engagement activities, communication, recognition programs, and site-level culture initiatives that reflect Fanatics Commerce's commitment to its people and fans.
• Support workforce planning, peak season readiness, and high-volume staffing strategies to ensure operational continuity anda consistentfan-facing product experience during critical business periods.
• Partner with Operations leadership toanticipateand address employee experience challenges that couldimpactsite productivity and the quality of service delivered to fans.
• Promote a respectful and supportive work environment that empowers hourly team members to perform at their best, directly contributing to the fan experience that Fanatics Commerce is built on.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Conduct thorough, objective, andtimelyinvestigations into employee complaints, policy violations, workplace concerns, and performance-related matters, applying sound judgment and continuous process improvement.
• Identifyopportunities to streamline HR workflows, leverage HRIS tools and data, and introduce more efficient approaches to workforce planning, reporting, and compliance tracking.
• Stay current on federal, state, and local employment laws, labor regulations, and industry trends, proactively bringing forward solutions and guidance that keep the site ahead of compliance risk.
• Contribute to the development and refinement of HR practices, tools, and resources that improve consistency, scalability, and effectiveness across thesiteHR function.

Ownership & Execution (Determined & Relentless Mindset)

• Lead labor relations activities with discipline and consistency, including contract interpretation, grievance support, union-related inquiries, and day-to-day collective bargainingagreementadministration.
• Ensure the integrity, accuracy, maintenance, and confidentiality of personnel recordsin accordance withcompany policies andapplicablefederal, state, and local laws.
• Manage multiple priorities, competing deadlines, and rapidly changing business needs in a fast-paced, high-volume operations environment without losing focus on quality or compliance.
• Serve as the primary HR point of contact for the site General Manager and site leadership team, providing reliable,accurate, andtimelyguidance across all HR matters.

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adoptingnew technologiesand ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• 8+ years of progressive Human Resources experience, including employee relations, performance management, recruiting, training and development, total rewards, and compliance, with at least 3+ years leading, coaching, or developing HR team members.
• Demonstrated experience working in a union environment, including labor relations, grievance support, contract interpretation, and collective bargaining agreement administration; prior experience supporting a unionized workforce strongly preferred.
• Strong background as an HR business partner in a manufacturing, distribution, fulfillment, warehouse, or other operations-based environment, with specific experience supporting hourly employee populations.
• Deep employee relationsexpertise, including conducting investigations, managing corrective action, driving performance management processes, and resolving workplace conflict.
• Proven ability to coach and influence leaders while balancing business needs, employee experience, compliance requirements, and risk mitigation in a fast-paced, high-volume setting.
• Strong knowledge of federal, state, and local employment laws and labor regulations, with the ability to translate legal requirements into practical, site-level guidance.
• Experience using HRIS systems and HR reporting tools; Oracle experience preferred.

Education:

• Bachelor's degree in Human Resources, Business Administration, ora relatedfield preferred.

WORK LOCATION

On-site: Your work location will be onsite in Easton, Pennsylvania.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.