Human Resources Manager

Viceroy Hotels and Resorts; New York (NY); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Paid sick leave

Educational opportunities / Tuition Re

Employee assistance program

401(k) Retirement Plan with employer"}

Job summary

Viceroy Hotels & Resorts is opening Viceroy Park Avenue in NYC, seeking a hands-on Human Resources Manager to guide day-to-day HR operations for a pre-opening team. You will partner with hotel leadership to establish people strategies, policies, and culture that deliver exceptional guest experiences.

Responsibilities include recruiting, onboarding, employee relations, performance management, training, benefits administration, compliance, and payroll support.

Qualifications

• At least 1 year of progressive HR experience in a hotel or related industry.
• Previous supervisory responsibility preferred.
• College coursework in related field helpful.
• High school diploma or equivalent required.
• Long hours sometimes required.
• Must communicate effectively with all levels of employees and guests.
• Must multitask and prioritize departmental functions to meet deadlines.
• Maintain a warm and friendly demeanor at all times.
• Must be able to maintain confidentiality of information.

Responsibilities

• Administer insurance benefits, explain benefits, assist with enrollment forms.
• Assist with planning, organizing, and coordinating HR strategies in alignment with Corporate guidelines and initiatives
• Provide guidance to managers on resolving colleague issues; counsel as needed
• Apply knowledge of HR principles in daily operations
• Support recruitment and onboarding across properties
• Ensure compliance with HR policies and applicable laws
• Exercise sound judgment and manage priorities to meet deadlines
• Assist in developing, coordinating, and delivering training programs
• Build relationships while maintaining confidentiality
• Support employee relations and investigations as needed
• Contribute to engagement initiatives to improve colleague retention
• Administer compensation, benefits, leave, and performance management systems
• Assist with leave-of-absence processes (FMLA, ADA, parental leave, workers’ comp) and return-to-work coordination
• Coordinate offboarding processes including exits and benefit transitions
• Assist with wage surveys and payroll-related tasks
• Monitor leave and workers’ compensation claims
• Answer questions about 401K, vacations, and benefits
• Maintain room-night logs and processing of employee requests
• Prepare recruitment advertising and onboarding paperwork
• Attend meetings and training; participate in MOD coverage
• Maintain attendance and compliance with hotel standards

Skills

HR experience

Supervisory experience

Communication skills

Multitasking

Education

High school diploma

College coursework

Job description

• Schedule Viceroy Hotel Group Orientation.

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Overview

Viceroy Hotels & Residences is returning to New York City with the opening of Viceroy Park Avenue in December 2026! Located in the heart of Manhattan’s NoMad neighborhood, this highly anticipated luxury hotel represents an exciting new chapter for the globally recognized, design-forward hospitality brand. We are seeking motivated, hospitality-driven professionals who are passionate about delivering exceptional guest experiences. This is a unique opportunity to be part of a pre-opening team, helping establish the property's culture, service standards, and operational excellence from day one.

The Human Resources Manager oversees day-to-day HR operations and serves as a trusted partner to hotel leadership and colleagues. This role supports the full employee lifecycle, including recruitment, onboarding, employee relations, performance management, training, engagement, benefits, and compliance. The HR Manager helps foster a positive, inclusive, and service-focused workplace culture while ensuring HR policies and practices align with company standards and employment laws. The ideal candidate is approachable, collaborative, highly organized, and able to effectively support both colleagues and leaders in a fast-paced hospitality environment.

Responsibilities

• Administer insurance benefits, calculate billing totals, explain benefits, assist with completion of enrollment forms, and answer questions.
• Assist with planning, organizing, and coordinating Human Resources strategies in alignment with Corporate guidelines and initiatives
• Provide guidance to managers on resolving colleague issues and concerns; assist with counseling colleagues and managers as needed
• Apply knowledge of Human Resources principles and practices in daily operations
• Support recruitment and hiring efforts across properties, including sourcing, interviewing, and onboarding initiatives
• Ensure compliance with HR policies, procedures, federal and state laws, and company standards
• Exercise sound judgment in evaluating situations and utilizing appropriate resources
• Manage priorities effectively to meet deadlines and support operational needs
• Assist in the development, coordination, and delivery of training programs and initiatives
• Build and maintain strong relationships with colleagues and leadership while maintaining confidentiality
• Support employee relations efforts and assist in addressing workplace concerns and investigations as needed
• Champion a positive and inclusive workplace culture by supporting employee engagement initiatives, fostering collaboration, and helping drive programs that enhance colleague satisfaction and retention
• Contribute to HR projects and initiatives designed to enhance the colleague experience and organizational effectiveness
• Administer compensation, benefits, leave, and performance management systems
• Assist colleagues with leave of absence requests and processes, including FMLA, ADA accommodations, parental leave, workers’ compensation, and return-to-work coordination
• Coordinate employee offboarding processes, including exit interviews, final documentation, benefits transitions, system access removal, and separation procedures
• Compile review list and distribute to departments.
• Compile Turnover Report, copy and distribute.
• Enter payroll information on computer (wage information, changes).
• Conduct prescreening interviews.
• Respond to unemployment claims, maintain unemployment logbook.
• Support payroll, benefits, leave administration, and HRIS processes.
• Maintain new hire, termination, transfer and promotion logbook.
• Audit hours worked in payroll reports for eligibility of benefits.
• Compile wage surveys.
• Monitor and maintain Leave of Absence log.
• Monitor Workman’s Compensation claims, complete First Report of Injury and Employers Report of Industrial Injury.
• Answer questions regarding 401K Plan, vacation and benefits (insured and noninsured).
• Maintain complimentary room night log, process employee requests.
• Prepare and place recruitment advertising.
• Process paperwork for terminating employees.
• Maintain advertising logbook.
• Coordinate colleague training, development, and engagement initiatives.
• Schedule Viceroy Hotel Group Orientation.
• Assist in Viceroy Hotel Group Orientation – explain benefits, conduct tour of property.
• Write articles and take pictures for property newsletter.
• Assist with special projects; plan employee events (meetings, picnics, parties).
• Maintain First Aid log.

Qualifications

• At least 1 year of progressive Human Resources experience in a hotel or a related industry required.
• Previous supervisory responsibility preferred.
• College course work in related field helpful
• High school diploma or equivalent required.
• Long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based In Washington

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based In Colorado

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based In California

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

• The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on September 18, 2026 and will remain open for at least 75 days.