Human Resources Manager

Driftwood Hospitality Management; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management in Houston is seeking a Human Resources Manager to oversee the day-to-day HR operations for the hotel. You will administer recruitment, onboarding, benefits, training, and employee relations, and act in the absence of the AHRD.

The role supports a 24/7 hotel environment, requiring flexible scheduling, confidentiality, and commitment to outstanding client service and policy adherence. You will promote staff development and maintain HR documentation with accuracy.

Qualifications

• 2+ years of HR experience.
• Bachelor's degree preferred.
• Hotel experience preferred.

Responsibilities

• Maintain personnel files and HR records per guidelines.
• Administer recruitment, onboarding, benefits, and training.
• Respond to employee inquiries and support relations and policies.
• Coordinate pre-employment processes and HR documentation.
• Assist with day-to-day HR operations and reporting.

Skills

People management

Communication skills

Policy knowledge

Time management

Education

Bachelor's Degree in HR or related field

Tools

Outlook

Job description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well‑defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Job Summary

Human Resources Manager with the administration of the day-to‑day operations of the human resource functions for the hotel. Carry out responsibilities to include; recruitment, new hire paperwork, benefits, training, and employee relations and manage the HR functions in the absence of the AHRD.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Maintain personnel files, records and other documentation per pre-set guidelines.
• Process monthly reports for status change, re-classification, reviews and reports as needed for the department and/or General Manager.
• Assist with training and team member development to include Orientation and all other Marriott and Driftwood required training as needed
• Promote, administer and maintain reports of eligibility for employee benefit and insurance options.
• Assist with recruitment to include; posting open positions, screening and interviewing and refer applicants to managers based on qualifications required of the open position.
• Assist with recruitment, staffing and tracking of applicant interview progression.
• Assist in coordination pre-employment processes.
• Maintain employee files and filing system
• Assist with employee relations and responding to inquiries from employees regarding human resource transactions.
• Knowledge of departmental personnel policies, procedures and practices.
• Assist with the day to day efficient operation of the HR office
• Assist with the implementation of services, policies, and programs
• Manage confidential matters and protect crucial information regarding team members, guests and company by adhering to security procedures
• Assist with the development of an employee-oriented culture that emphasizes quality, continuous improvement and exceptional customer service
• Utilize Outlook to calendar critical due dates for projects, daily activities, etc to include; rallies, job fairs, training, new hire orientations, applicant flow pre-employment status, manager requests, etc.
• Maintain a positive image on behalf of the hotel while at work and in the Community.
• Follow all Marriott and Driftwood policies and procedures.
• Promote teamwork and remain flexible in your work environment. Assist Team Members whenever necessary.
• Maintains departmental orientation and training certification programs for employees to receive the appropriate new hire training to successfully perform their job.
• Uses all available on the job training tools for employees; manages training initiatives and conducts training when appropriate.
• Ensures hotel’s policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Employee Handbook.
• Monitor the employee performance appraisal programs to ensure reviews are timely. Read and analyze evaluations and goals to ensure appraisal comments are appropriate and goals are measurable and achievable.
• Actively solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns. Ensures employees are treated fairly and equitably. Constantly strives to improve employee retention. Brings issues to the attention of General Manager as necessary.
• Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going employee recognition program.
• Monitor safety programs and Worker’s Compensation Benefits.
• Maintain all hotel personnel records and Human Resources files ensuring confidentiality where necessary.
• Ensures the prompt and proper submission of all corporate, divisional and governmental reports as required.
• Compose, type and distribute general Human Resources correspondence, such as those announcing policy revisions.
• Answer telephone inquiries.
• Other duties and responsibilities as assigned by the AHRD.
• Maintaining employee bulletin boards.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

Experience

• 2+ Years of Human Resources Experience.
• Bachelor's Degree preferred.
• Hotel experience preferred.

Knowledge And Skills

• Ability to deal effectively with all applicants and associates with tact and diplomacy, to diffuse anger and collect accurate information and resolve conflicts.
• Thorough knowledge of Human Resources practices and procedures as well as working knowledge of Federal, State and Local laws and regulations pertaining to Human Resources matters.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Able to set priorities, plan, organize and delegate.
• Basic mathematical skills in order to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

PHYSICAL DEMANDS

• Ability to stand, walk and/or sit and continuously perform essential job functions for an eight-plus hour shift.
• Occasional twisting, bending, stooping, reaching, standing, walking,
• Frequent talking, hearing, seeing and smiling.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.