Human Resources Manager

ReliaRide; Hartville (OH); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Immediate PTO with tenure increase

401(k) with company match and profit

Job summary

ReliaRide, a Delta V Management affiliate, seeks an organized Human Resources Manager in Canton, OH to lead employee relations, credentialing, and HR operations onsite. This full-time role emphasizes compliance, confidentiality, and professional workplace culture, partnering with leadership to support service delivery.

The role handles onboarding/offboarding, personnel documentation, policy communication, and background check coordination, with a strong emphasis on regulatory adherence.

Qualifications

• Bachelor’s degree in HR or related field.
• 3–5 years of progressive HR experience.
• Strong knowledge of federal, state, and local employment laws.
• Experience with credentialing and onboarding processes.

Responsibilities

• Manage employee relations and ensure documentation is in accordance with policies and law.
• Oversee onboarding, offboarding, and credentialing workflows.
• Support performance management, including improvements plans and disciplinary actions.
• Coordinate workplace investigations and conflict resolution as directed by leadership.
• Maintain confidential personnel records and ensure grants of access and data privacy.

Skills

People skills

Policy adherence

Employee relations

Onboarding

Confidentiality

Education

Bachelor’s degree in Human Resources or related field

Tools

HR software

Job description

Location:Canton, OH 44721 (Full-Time, On-site)

Position Type:Full-Time, On-Site

Salary Range:$70,000-$85,000 (Negotiable Based On Experience)

Delta V Management, LLC., part of The Heart Brands, is a full-service management organization providing services including Talent Acquisition, Human Resources, Benefits Administration, Vehicle Dispatching, Appointment Verification, Fleet Management, Content Development and Production, and more. Delta V Management currently provides day-to-day management and operational support to ReliaRide Medical Transportation, a family-oriented nonprofit organization founded in 2007. ReliaRide specializes in providing non-emergency transportation services to elderly individuals, individuals with disabilities, and others needing transportation to medical, non-medical, and other essential appointments.

This role will support Delta V Management, ReliaRide, and other affiliated businesses and entities as applicable. As The Heart Brands and Delta V Management grow, the scope of this position may expand to support additional businesses and organizations, creating opportunities for continued professional growth and expanded responsibility.

Position Summary:

We are seeking a highly organized, detail-oriented Human Resources Manager who embodies our brand, mission, and values. The ideal candidate is passionate about supporting employees and leaders while promoting compliance, accountability, and consistency across the organization. This full-time, on-site position is responsible for employee relations, workforce credentialing, compliance, performance management support, and Human Resources administration. The Human Resources Manager will work closely with employees and leadership while sharing Delta V Management's and ReliaRide's commitment to service, integrity, and compassion. Strong professionalism, judgment, attention to detail, and relationship-building skills are essential to supporting a positive, compliant, and high-performing workplace culture.

Key Responsibilities:

• Employee Relations
• Support managers and leadership in addressing employee performance, attendance, conduct, and policy and procedure related matters.
• Ensure personnel actions and employee conversations are consistently documented and in accordance with company policies and employment laws.
• Maintain confidential personnel records and employee documentation.
• Coordinate and assist with workplace investigations as directed by leadership.
• Facilitate conflict resolution discussions between employees and management.
• Assist with employee separations, suspensions, terminations, and other personnel actions.
• Promote a positive and professional workplace culture.
• Human Resources Administration
• Prepare employment-related documentation and correspondence.
• Coordinate employee onboarding and offboarding processes.
• Maintain employment authorization documentation and ensure compliance with Form I-9 requirements.
• Support implementation and communication of company handbook, policies, and procedures.
• Ensure compliance with applicable federal, state, and local employment laws.
• Maintain strict confidentiality of employee and organizational information.
• Respond to employee questions or concerns swiftly regarding policies, procedures, and employment matters.
• Educate managers and employees on HR related policies and expectations.
• Maintain full proficiency in the company’s HR software.
• Performance Management
• Ensure performance concerns are documented consistently and addressed in a timely manner.
• Assist managers with developing performance improvement plans and employee development initiatives and ensure the plans are monitored for completion.
• Coordinate disciplinary processes, including verbal warnings, written warnings, suspensions, and terminations.
• Ensure all disciplinary actions are documented consistently and in compliance with company policies.
• Credentialing Compliance
• Manage the credentialing process during onboarding for all direct service and non-direct service employees.
• Monitor date of hire to ensure new hire employees complete credential requirements for the job within specified timeframe.
• Maintain and update credentialing database and employee compliance records.
• Track and maintain required documentation of training certificates and other compliance related items.
• Ensure compliance with EMS and any other required contract(s).
• Coordinate background checks, drug and alcohol screenings, and other employment qualification requirements.

Qualifications:

• Bachelor’s degree, preferably in Human Resources, or related field.
• 3-5 years of progressive human resources experience with strong experience in employee relations, onboarding, performance management, and HR operations.
• Deep knowledge of HR policies, procedures, processes, regulations, and law with comfort advising others in these areas.
• Understanding of federal, state, and local employment laws.
• Strong problem-solving and decision-making skills, with a sense of urgency, attention to detail, and ability to manage multiple priorities while maintaining confidentiality and meeting deadlines.
• Strong interpersonal and relationship-building skills, effective communication (written, verbal, and listening) and facilitation experience.
• Ability to handle sensitive and confidential information with discretion.
• Strong organizational skills with the ability to prioritize and multitask effectively in a fast-paced environment.
• Strong computer skills with Microsoft Office and Google applications.
• Previous working knowledge of HR system(s).
• Immediate Paid Time Off (PTO) with tenure increase
• Health insurance
• 401(k) plan with company match and profit sharing
• Competitive salary, based on experience and abilities

Delta V Management, LLC. is an Equal Opportunity Employer and Title VI-compliant contractor. We are committed to providing equal employment opportunities to all individuals and maintaining a workplace free from discrimination, harassment, and retaliation. Employment decisions are made without regard to race, color, national origin, religion, sex (including pregnancy, gender identity, and sexual orientation), age (40 and over), disability, genetic information, military or veteran status, or any other status protected by applicable law.

Delta V Management, LLC. takes all reasonable steps to ensure compliance with applicable equal opportunity and nondiscrimination regulations, including those required by the Ohio Department of Transportation (ODOT) and Title VI of the Civil Rights Act of 1964. We are dedicated to fostering a diverse, equitable, and inclusive workplace for all employees.