Human Resources Generalist

SPCC Society for the Protection & Care of Children; City of Rochester (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

SPCC Society for the Protection & Care of Children in Rochester, NY, seeks a Human Resources Generalist to support day-to-day HR operations, employee relations and compliance. You’ll partner with leadership to promote consistent HR practices, guide supervisors, and ensure a positive employee experience.

The role covers payroll, onboarding/offboarding, benefits, leave administration, HR systems, training, and policy implementation, with emphasis on trauma-informed care and equity.

Qualifications

• Bachelor's degree in HR, Business or related field preferred; equivalent experience considered.
• 3–5 years progressive HR experience including employee relations, payroll, benefits, and compliance.
• Experience guiding employees and supervisors with confidential matters.
• Experience with HRIS and payroll platforms required; Paylocity preferred.

Responsibilities

• Serve as first-line HR resource for employees and supervisors.
• Provide employee relations support and initial fact-finding.
• Administer biweekly payroll and timekeeping; ensure data accuracy.
• Support performance management and coaching for supervisors.
• Coordinate recruitment, onboarding and offboarding processes.
• Lead onboarding/offboarding documentation and system access.
• Manage benefits enrollments, life events, and vendor coordination.
• Coordinate leave and accommodation processes with internal partners.
• Maintain HRIS data and confidential records, generate reports.
• Support training, compliance and policy updates across the organization.
• Stay current on employment laws and HR technology; apply best practices.

Skills

Communication

Interpersonal skills

Organization

Problem solving

HR policies

Microsoft Office

HRIS/Paylocity

Confidentiality

Training support

Trauma-informed care

Education

Bachelor's degree in HR or related field

SHRM certification preferred

Tools

Paylocity

HRIS

Microsoft Office

Job description

JOB SUMMARY:

Are you a knowledgeable, people-focused HR professional who enjoys being a trusted resource for employees and supervisors? SPCC is seeking a Human Resources Generalist to support day-to-day Human Resources operations and provide first-line guidance across employee relations, performance management, recruitment, onboarding and offboarding, payroll, benefits, leave administration, HR systems, training, compliance, and employee support. This role works closely with the Senior Director of Human Resources & Humanity Centered Care to respond to employee needs, support consistent and compliant HR practices, and strengthen the overall employee experience. The position offers the opportunity to apply broad HR knowledge in a mission-driven organization while building strong relationships and helping supervisors and employees navigate workplace matters effectively.

Responsibilities Include

• Serves as a first-line HR resource for employees and supervisors, responding to routine HR questions, providing guidance, and escalating complex or sensitive matters appropriately.
• Provides first-line employee relations support, including receiving and documenting concerns, assisting with workplace issue resolution, conducting initial fact-gathering as directed, and escalating matters requiring additional review.
• Administers biweekly payroll and timekeeping operations including reviewing information for accuracy, resolving routine discrepancies, maintaining system integrity, and coordinating corrections as needed.
• Supports performance management processes, including performance discussions, corrective action, performance improvement plans, documentation, follow-up, and coaching support for supervisors.
• Partners with supervisors and the Senior Director of Human Resources to promote consistent application of HR policies, procedures, and employment practices.
• Coordinates recruitment and pre-employment processes, including but not limited to job postings, applicant screening, interview coordination, reference and pre-employment checks, offer preparation, and onboarding preparation.
• Leads onboarding and offboarding processes, ensuring required documentation, communications, system access, and procedures are completed accurately and timely.
• Administers employee benefits and retirement processes, including enrollments, qualifying life events, employee support, vendor coordination, reconciliations, and open enrollment activities.
• Coordinates employee leave and accommodation processes, including documentation, tracking, employee communication, reporting, and coordination with applicable vendors and internal partners.
• Maintains HRIS data, personnel records, and HR documentation accurately and confidentially, and prepares routine reports and data for HR operations, compliance, audits, and decision-making.
• Supports the development, coordination, administration, and tracking of employee training and professional development, including required compliance training and training resources.
• Assists with HR compliance activities, including required postings, recordkeeping, audits, policy implementation, and compliance with applicable federal, state, and local employment laws and regulations.
• Assists with HR projects, policy updates, process improvements, employee communications, and initiatives that support organizational effectiveness and a positive employee experience.
• Maintains current knowledge of HR practices, employment laws, regulations, and HR technology, and applies this knowledge to day-to-day HR support.

COMPETENCIES/SKILLS:

• Strong verbal and written communication skills.
• Strong interpersonal, relationship-building, and collaboration skills.
• Ability to exercise sound judgment, maintain appropriate boundaries, and handle sensitive employee matters with professionalism and confidentiality.
• Strong organizational skills with exceptional attention to detail.
• Strong analytical, problem-solving, and conflict-resolution skills.
• Ability to provide clear, consistent, and service-oriented guidance to employees and supervisors.
• Ability to prioritize tasks, manage competing demands, meet deadlines, and elevate matters appropriately.
• Working knowledge of employment-related laws, regulations, and HR practices.
• Proficiency with Microsoft Office Suite and related software.
• Proficiency with HRIS and HR technology systems; experience with Paylocity preferred.
• Ability to maintain accurate records and manage confidential information.
• Demonstrated ability to support training, employee development, and performance management processes.
• Demonstrated commitment to humanity centered care work and delivering services within a trauma-informed and equitable lens.

Education And Experience

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred. A combination of relevant education, professional experience, and demonstrated competencies may be considered in lieu of the degree requirement.
• Minimum of 3-5 years of progressive experience in Human Resources, including experience supporting employee relations, performance management, recruitment, benefits, HR systems, payroll, compliance, and employee support.
• Experience providing HR guidance to employees and supervisors and handling confidential or sensitive workplace matters.
• Experience with HRIS and payroll platforms required; Paylocity experience preferred.
• SHRM-CP or SHRM-SCP preferred.

WORKING AT SPCC:

SPCC is committed to providing a trauma-informed, supportive, and inclusive work environment. We value flexibility, professional growth, and reflective supervision. Our team is passionate about equity, justice, and meaningful relationships. Join us in creating a lasting impact on the lives of families in our community.

Candidate must successfully complete all required background checks and clearances and possess a valid NYS driver's license with required insurance.