Human Resources Employee Services Administrator

Fulton Bank, N.A.; Lancaster (Lancaster County); Hybrid; USD 30,307 - 50,971; Full time

Benefits offered by this job

Medical plans

Flexible spending account

Dental and vision insurance

Life insurance

401(k) with employer match

Employee Stock Purchase Plan

Paid time off programs

Disability insurance

Maternity and parental leave

Educational assistance

Wellness program

Job summary

Fulton Bank, N.A. is seeking an Employee Services Administrator for its Corporate Headquarters in Lancaster, PA.

This full-time, hybrid role sits in the HR Employee Services Group, delivering daily support and expert guidance for onboarding, employee changes, communications, knowledge management, and benefits. Collaborate with Payroll, HR Systems, and other HR areas to improve the digital employee experience.

Qualifications

• 3+ years of customer service experience in call center, email, or in-person settings.
• 2+ years in a Human Resources department supporting HRIS/Data Management, onboarding, benefits or payroll.
• Bachelor's degree preferred; high school diploma required.

Responsibilities

• Coordinate pre-hire process including new hire communications, background screening, and day-1 logistics.
• Process internal changes, onboarding, salary changes in collaboration with HR partners, payroll, and IT.
• Handle Tier 1 HR inquiries via email, ticketing, and live bot; escalate as needed.
• Support time and attendance processing, SAFE Act compliance, and ESG duties (verifications of employment, poster compliance, records).
• Assist Benefits with medical enrollment, 401k, leave administration, and wellness programs.

Skills

Customer service

Call center

HRIS/Data Management

Payroll administration

Time system administration

Education

High School Diploma or equivalent

Bachelor's Degree in HR/Business (Preferred)

Tools

HRIS systems

Job description

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time, hybrid career opportunity based out of our Corporate Headquarters location in Lancaster, PA.

The Employee Services Administrator is part of the HR Employee Services Group that provides excellent service to internal and external customers through HR call and contact center. Responsible for providing daily support and acting as the subject matter expert for one of the following main functions: onboarding, employee changes, communications and knowledge management, general operations or benefits. Collaborate with direct team members, Payroll, HR Systems and other areas of Human Resources when there are changes or complications that impact the employee or ESG workflow. Responsible for continuous improvement of assigned role with a focus on the digital employee experience.

Responsibilities

• Coordination of the entire pre-hire process for new employees including new hire communications, background screening adjudication, and coordination of day 1 logistics and processing. First point of contact for new hire and hiring manager inquiries. Responsible for onboarding of new directors and coordination of temporary agency requests. Supports the new hire orientation and referral programs.
• Responsible for timely review, escalation and processing of employee changes, including internal onboarding. Partners with HR Business Partners, Talent Acquisition Adivisors, Payroll and IT to ensure accuracy of internal onboarding and employee job/salary changes. Supports employee offboarding process and is the first point of contact for HR Business Partners, exiting and terminated employees, and managers for offboarding inquiries. Responsible for creation of requisitions requests that are submitted through the Post My Job process.
• Responsible for research, triage and timely response of all Tier 1 inquiries that come in through the HR email box, ticketing system and live bot. Escalates Tier 2 and Tier 3 inquiries to the appropriate HR member. Administrator for the HUB and HR Chat Bot performance management. Responsible for ensuring timely updates and accuracy of employee communications and resources. Supports the social media promotions and new hire roundtable program. Responsible for research, triage and timely response of all Tier 1 inquiries that come in through the HR email box, ticketing system and live bot. Escalates Tier 2 and Tier 3 inquiries to the appropriate HR member. Administrator for the HUB and HR Chat Bot performance management. Responsible for ensuring timely updates and accuracy of employee communications and resources. Supports the social media promotions and new hire roundtable program.
• Responsible for supporting time and attendance processing requests, updates and Tier 1 inquiries. Escalates Tier 2 time and attendance inquiries to HR Operations Specialist. Supports SAFE Act administration and compliance. First point of contact for various ESG duties and programs including verifications of employment, labor law poster compliance, parking and invoice administration, record retention and employee file requests , scholarship program and tuition reimbursement program.
• Responsible for providing direct support to the Benefits team for various items related to medical enrollment, changes and deductions, 401k administration, Worker's Compensation, and leave of absence administration. First point of contact for Tier 1 Benefits inquiries received through ESG email, tickets or call center. Provides updates and changes to Benefits HUB resources and ChatBot. Coordinates the wellness reimbursement program.

Education

High School Diploma or equivalent. Specialty: Does not apply at this level. (Required)

Bachelor's Degree or the equivalent experience. Specialty: Human Resources, Business Administration, or Organizational Behavior and Development. (Preferred)

Experience

3 or more years customer service experience in a call center, email, or personal environment. (Required)

2 or more years working within a Human Resources department providing support for HRIS/Data Management, employee onboarding, benefits administration, payroll administration and/or time system administration. (Required)

Certifications

Society of Human Resources Management Certification. (Preferred)

Other Duties as Assigned by Manager

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting the department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The hourly rate for this position is $22.16 - $36.92.

Benefits

• Medical plans with prescription drug coverage
• Flexible spending account or health savings account depending on the medical plan chosen
• Dental and vision insurance
• Life insurance
• 401(k) program with employer match
• Employee Stock Purchase Plan
• Paid time off programs including holiday pay and paid volunteer time
• Disability insurance coverage and maternity and parental leave
• Adoption assistance
• Educational assistance and a robust wellness program with financial incentives

EEO Statement

Fulton Bank (\"Fulton\") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.